Onsite Live Sports CRM Push Coordinator - Weekend Events

Cypress HCM; Fort Lauderdale (FL); Presencial; USD 60 000 - 90 000; Tempo integral

Resumo da oferta

Cypress HCM in Fort Lauderdale, FL is seeking a Sports Push Notification Coordinator to manage real-time and scheduled CRM messaging for major live sports events. You will help fans stay connected to games, fights, scores, highlights, and video-on-demand content through timely, accurate push notifications and other CRM communications.

This onsite role combines live event execution with campaign planning, quality assurance, and ongoing CRM operations.

Qualificações

• 1 to 3 years of experience in CRM, lifecycle marketing, or push notifications.
• Hands-on experience with a push or messaging platform such as Braze, Salesforce Marketing Cloud, or a similar tool.
• Experience executing time-sensitive messages during live events, not just scheduling campaigns in advance.
• Strong attention to detail and quality assurance skills under time pressure.
• Working knowledge of NFL or college football, combat sports, soccer, or golf.
• Strong cross-functional communication skills, especially with editorial and content teams.
• Flexibility to work evenings, nights, weekends, holidays, and event-driven schedule changes.

Responsabilidades

• Execute push notifications, email, and in-app messaging for live and upcoming events, including fight night alerts, game-day reminders, score and result updates, highlights, and video-on-demand availability.
• Monitor live events in real time and send time-sensitive messages tied to key moments, including kickoffs, fight starts, finals, upsets, and overtime.
• QA all sends for accuracy, including deep links, personalization, and timing, before and during live event windows.
• Troubleshoot messaging issues in real time and quickly upscale platform or content problems.
• Partner with CBS Sports Digital on content availability, embargoes, and real-time editorial updates that inform message timing and content.
• Maintain the sports messaging calendar across sports and seasons, coordinating event dates and avoiding conflicts with other CRM programs and audience fatigue limits.
• Prepare campaign briefs, copy, and templates ahead of each weekend event window.
• Support day-to-day CRM operations, including message QA, scheduling, and campaign setup across channels.
• Report weekly and post-event performance, including opens, click-through rates, and opt-outs, and flag anomalies and optimization opportunities.
• Maintain messaging playbooks, timing templates, and escalation contacts for recurring events, and complete an off-season review and playbook refresh each summer.

Conhecimentos

CRM marketing

Push notifications

Time-sensitive messaging

Attention to detail

Cross-functional communication

Ferramentas

Braze

Salesforce Marketing Cloud

Descrição da oferta de emprego

Cypress HCM in Fort Lauderdale, FL is seeking a Sports Push Notification Coordinator to manage real-time and scheduled CRM messaging for major live sports events. You will help fans stay connected to games, fights, scores, highlights, and video-on-demand content through timely, accurate push notifications and other CRM communications.

This onsite role combines live event execution with campaign planning, quality assurance, and ongoing CRM operations.