CRM & Marketing Tech Specialist

American Marketing Association - Northeast Ohio Chapter; Washington (District of Columbia); Hybrid; USD 59,000 - 74,000; Full time

Benefits offered by this job

Discretionary bonus

Overtime eligibility

Job summary

Arnold & Porter Kaye Scholer LLP is seeking a Marketing Technology Coordinator to support the CRM and marketing technology stack in a hybrid Washington, DC area role. You will manage CRM data, assist with email marketing, events, reporting, and research to enable strong client relationships and firm growth.

The ideal candidate has a bachelor’s degree or equivalent, experience with marketing technology and CRM platforms, data quality practices, and excellent problem‑solving and communication

Qualifications

• Bachelor’s degree or equivalent experience.
• Experience with marketing technology, CRM systems, and email marketing platforms preferred; professional services experience is a plus.
• Familiarity with data quality management concepts and practices.
• Proficiency in Microsoft Office and Windows-based applications.
• Strong attention to detail and a commitment to data accuracy.
• Strong analytical, research, and problem‑solving skills.
• Clear, professional written and verbal communication skills.
• Ability to manage priorities and balance daily with long-term projects.
• Ability to work independently and collaboratively; maintain confidentiality.

Responsibilities

• Provide day‑to‑day CRM support and monitor support queues.
• Maintain accurate contact, company, relationship, and activity data.
• Support preparation, testing, and distribution of email marketing communications.
• Manage subscriptions and communication preferences; investigate delivery issues.
• Assist with user onboarding and off‑boarding, including access requests.
• Generate reports and lists to support marketing and business development.
• Conduct research for business development, events, and alumni initiatives.
• Develop CRM training materials and user guides.
• Help test and implement CRM enhancements and data governance.
• Collaborate with IT and vendors to troubleshoot issues.
• Support special projects and other departmental needs.

Skills

Marketing technology

CRM systems

Email marketing platforms

Data quality management

Microsoft Office

Windows-based applications

Attention to detail

Analytical skills

Communication skills

Education

Bachelor’s degree

Tools

CRM platforms

Job description

Arnold & Porter Kaye Scholer LLP is seeking a Marketing Technology Coordinator to support the CRM and marketing technology stack in a hybrid Washington, DC area role. You will manage CRM data, assist with email marketing, events, reporting, and research to enable strong client relationships and firm growth.

The ideal candidate has a bachelor’s degree or equivalent, experience with marketing technology and CRM platforms, data quality practices, and excellent problem‑solving and communication