CRM Intelligence & Business Development Specialist

PilieroMazza PLLC; Washington (District of Columbia); Hybrid; USD 90,000 - 120,000; Full time

Job summary

PilieroMazza, PLLC is seeking a proactive CRM and Business Development Intelligence Specialist to manage the firm’s CRM, data, and relationship intelligence, supporting attorney business development and firm initiatives.

Based in Washington, DC with hybrid work, you will translate data into practical recommendations, build dashboards, ensure data quality, and partner with the BD team to drive strategic outcomes.

Qualifications

• 3–5 years of CRM management experience.
• Experience in a law firm or professional services is preferred.
• Proficient in data cleansing, deduplication, imports/exports, and list management.
• Strong Excel and data reporting skills.
• Excellent organizational, written, verbal, and interpersonal communication.
• Ability to work independently and manage changing priorities.

Responsibilities

• Manage day-to-day CRM administration and governance.
• Maintain records for contacts, companies, relationships, activities, events, and related data.
• Audit data to resolve duplicates and inconsistencies; enforce data quality standards.
• Develop dashboards and reports for BD team and leadership.
• Support CRM testing, upgrades, integrations, and documentation.

Skills

CRM management

Data analysis

Microsoft Excel

Project management

Communication

Education

Bachelor's degree

Tools

HubSpot

InterAction

Salesforce

Microsoft Dynamics

Foundation

Job description

PilieroMazza, PLLC is seeking a proactive CRM and Business Development Intelligence Specialist to manage the firm’s CRM, data, and relationship intelligence, supporting attorney business development and firm initiatives.

Based in Washington, DC with hybrid work, you will translate data into practical recommendations, build dashboards, ensure data quality, and partner with the BD team to drive strategic outcomes.