CRM Growth & Promotions Coordinator

Ipro Networks Pte. Ltd.; New York (NY); Hybrid; USD 56,000 - 68,000; Full time

Job summary

Uber is seeking a CRM Operations Coordinator to own end-to-end CRM and promotions, bridging manual work to scalable automation. You will collaborate with Marketing, CRM, and Eats teams to drive targeted campaigns for teen-focused Growth Bets initiatives.

The role emphasizes hands-on execution with strategic scaling, requiring strong communication and problem-solving to manage complex campaigns and drive growth.

Qualifications

• 2–3 years of operations, logistics, or project coordination in a high-growth environment.
• Data-driven with ROI measurement and targeting refinement.
• Autonomy and grit; able to adapt to rapid business changes.
• Cross-functional orchestration between Marketing, CRM, and Product (Eats).
• Strong documentation skills and ability to translate workflows into requirements.
• Detail-oriented management of CRM tools and creative assets.
• Excellent communication with ops managers, partners, and vendors.
• Problem-solving in complex customer scenarios.

Responsibilities

• End-to-End CRM & Promotion Execution: Owning the campaigns lifecycle from build to launch and promo-code management.
• Performance Analytics & Monitoring: Track flow, results, ROI, and provide data-driven scalability recommendations.
• Process Codification: Document best practices and define requirements for automation.
• CRM & Lifecycle Management: Execute select CRM campaigns for drivers and riders, measure impact.
• Promotion Execution: Manage lifecycle of promotion campaigns with precise targeting and user terms.
• Analytics & Performance Monitoring: Monitor campaign flow and suggest improvements for growth.
• Cross-Functional Stakeholders: Coordinate with Marketing, CRM, and Eats to execute campaigns.

Skills

CRM tools

Data analysis

Cross-functional collaboration

Communication

Tools

CRM platforms

Promo code systems

Job description

Uber is seeking a CRM Operations Coordinator to own end-to-end CRM and promotions, bridging manual work to scalable automation. You will collaborate with Marketing, CRM, and Eats teams to drive targeted campaigns for teen-focused Growth Bets initiatives.

The role emphasizes hands-on execution with strategic scaling, requiring strong communication and problem-solving to manage complex campaigns and drive growth.