CRM Operations Coordinator

Ipro Networks Pte. Ltd.; New York (NY); Hybrid; USD 56,000 - 68,000; Full time

Job summary

Uber is seeking a CRM Operations Coordinator to own end-to-end CRM and promotions, bridging manual work to scalable automation. You will collaborate with Marketing, CRM, and Eats teams to drive targeted campaigns for teen-focused Growth Bets initiatives.

The role emphasizes hands-on execution with strategic scaling, requiring strong communication and problem-solving to manage complex campaigns and drive growth.

Qualifications

• 2–3 years of operations, logistics, or project coordination in a high-growth environment.
• Data-driven with ROI measurement and targeting refinement.
• Autonomy and grit; able to adapt to rapid business changes.
• Cross-functional orchestration between Marketing, CRM, and Product (Eats).
• Strong documentation skills and ability to translate workflows into requirements.
• Detail-oriented management of CRM tools and creative assets.
• Excellent communication with ops managers, partners, and vendors.
• Problem-solving in complex customer scenarios.

Responsibilities

• End-to-End CRM & Promotion Execution: Owning the campaigns lifecycle from build to launch and promo-code management.
• Performance Analytics & Monitoring: Track flow, results, ROI, and provide data-driven scalability recommendations.
• Process Codification: Document best practices and define requirements for automation.
• CRM & Lifecycle Management: Execute select CRM campaigns for drivers and riders, measure impact.
• Promotion Execution: Manage lifecycle of promotion campaigns with precise targeting and user terms.
• Analytics & Performance Monitoring: Monitor campaign flow and suggest improvements for growth.
• Cross-Functional Stakeholders: Coordinate with Marketing, CRM, and Eats to execute campaigns.

Skills

CRM tools

Data analysis

Cross-functional collaboration

Communication

Tools

CRM platforms

Promo code systems

Job description

Job Title: CRM Operations Coordinator/ Marketing or Growth Operations Coordinator (CRM & Promotions)

Pay Rate: $43/hr. on w2
Location: San Francisco, CA/ New York, NY/ Brooklyn, NY/ Atlanta, GA/ Chicago, IL/ Dallas, TX/ Los Angeles, CA/ Oakland, CA/ Louisville, KY (Hybrid role)

Working Hours / Schedule: (Monday-Friday, 8AM-5PM) M/F work from home, T/W/Th work in the office
Duration: 12 months

We are seeking a proactive self-starter to join a highly collaborative, team-facing environment. The ideal candidate thrives on interpersonal interaction and possesses the critical thinking and organizational skills necessary to navigate a rapidly scaling market. We value adaptability and a strong willingness to learn, as this role requires the ability to pivot priorities seamlessly while maintaining clear communication across the team.

Who will the candidate interface with on a regular basis? Will the candidate be client facing and/or working with business users? We are seeking a proactive self-starter to join a highly collaborative, team-facing environment. The ideal candidate thrives on interpersonal interaction and possesses the critical thinking and organizational skills necessary to navigate a rapidly scaling market. We value adaptability and a strong willingness to learn, as this role requires the ability to pivot priorities seamlessly while maintaining clear communication across the team.

Responsibilities and Duties

• End-to-End CRM & Promotion Execution:Owning the full lifecycle of campaigns, from building and launching targeted communications to managing promo codes and ensuring precise user targeting.
• Performance Analytics & Monitoring:Tracking campaign flow performance, pulling results, estimating incrementality, and providing data-driven recommendations for scalability.
• Process Codification:Documenting operational best practices and defining functional requirements to help transition manual workflows into automated, scalable growth efforts.
• CRM & Lifecycle Management:Own the end-to-end execution of select CRM campaigns. You will build, launch, and measure targeted communications to drivers and riders.
• Promotion Execution:Manage thelifecycle of promotion campaigns, from initial request to ensuring precise targeting and clear terms for the end user.
• Analytics & Performance Monitoring:Monitor flow performance, pull results, estimate incrementality and recommend scalability Process Improvement & Codification: Document operational best practices to help define functional requirements for further growth efforts
• Process Improvement & Codification:Document operational best practices to help define functional requirements for further growth efforts
• Cross-Functional Stakeholders:Coordinate with key partners such as Marketing, CRM, and Eats to execute campaigns.

Qualifications and Requirements

• Professional Experience:At least 2–3 years of relevant experience in operations, logistics, or project coordination, specifically within a high-growth environment.
• Analytical Rigor:A proven ability to use data to measure the success of ROI, refine targeting, and navigate technical ambiguity.
• Operational Autonomy & Grit:A "no task too small" mentality with the ability to work independently and adapt to the rapid changes of the business.
• Cross‑Functional Orchestration:Experience acting as the "operational glue" between diverse departments like Marketing, CRM, and Product (Eats).
• Technical Documentation:The ability to translate complex manual workflows into clear functional requirements for future automation.
• Obsessive Attention to Detail:High precision specifically regarding the management of CRM tools and creative assets to ensure a seamless customer experience.
• Problem-Solving Skills:A demonstrated background in solving complex customer problems and navigating technical ambiguity.
• Communication:Great communication skills and the ability to interact professionally with high-performing Ops Managers, internal partners, and external vendors.
• Precision:An obsession with detail, particularly regarding CRM tools and creative assets.

Uber is seeking a sharp, organized, and proactive Operations Coordinator to serve as the "operational glue" for Teens Growth Bets campaigns. This role is a unique hybrid of hands‑on execution and strategic scaling. You will be the bridge between manual workflows and future automation. We need a subject matter expert who can execute fiercely with a customer‑first mentality, solving the complex technical and operational challenges inherent in launching new campaigns and growing our products among multiple teen subsegments.