Manager, Customer Growth & Activation

eBay Inc.; United States; Remote; USD 130,000 - 190,000; Full time

Job summary

eBay Inc. is seeking a Manager, Customer Growth & Activation for WHI Solutions, a data-led CRM program driving outbound engagement with repair shops, dealerships and distributors across North America.

You will lead a team of CRM specialists, design call cadences, build Salesforce workflows and dashboards, and use data to optimize outreach. Occasional travel to trade shows is required; remote work is supported.

Qualifications

• 5+ years in inside sales or related field.
• 2+ years leading teams.
• Hands-on Salesforce with workflows, reports and dashboards.
• Experience launching or scaling CRM-driven programs.
• Analytical and data-driven with target setting.

Responsibilities

• Lead the day-to-day work of the CRM specialist team, coaching them to deliver against call, activation and engagement targets.
• Set and manage call cadence and campaign strategy for outbound outreach to repair shops, dealerships and distributors.
• Build and refine Salesforce workflows and templates that support targeted, timely customer outreach.
• Use data to prioritize outreach and measure what works.
• Continuously improve team processes and tools to increase productivity and results.
• Drive Salesforce adoption and data quality across the team, so every call, customer touch and next step is captured.
• Build reporting and dashboards, and share regular performance insights and recommendations with the Head of Strategy.
• Help build out the team, partnering on hiring, onboarding and team structure.
• Serve as a 'voice of the customer' to bring customer needs front and center in product development, sales strategy, and go-to-market plans.
• Represent WHI at a handful of trade shows and industry events each year

Skills

Sales leadership

Inside sales

Sales operations

Salesforce

Data analytics

Campaign strategy

Communication

Automotive parts knowledge

Education

BS/BA degree

Tools

Salesforce

Reports & Dashboards

Job description

At eBay, we're more than a global ecommerce leader - we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work - every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers - and help us connect people and build communities to create economic opportunity for all.

Manager, Customer Growth & Activation, WHI Solutions

Building the technology that powers automotive ecommerce. WHI Solutions, an eBay company, is an enterprise SaaS technology company powering the automotive parts industry.

Our Nexpart platform is the B2B ecommerce marketplace that connects thousands of parts buyers and sellers across North America. Repair shops, dealerships, distributors and manufacturers use it to find, price and order parts, driving over $5 billion in transactions every year.

We're a technology-first company building at the cutting edge of automotive ecommerce. From AI-powered parts buying to business intelligence, we keep pushing what a B2B marketplace can do for the people who keep vehicles on the road. Our team has been building together for decades, with a hand on the pulse of the automotive ecommerce marketplace the whole way.

When you join WHI, you join a culture of builders: collaborative, welcoming, and serious about doing great work. We're looking for smart, focused, energetic people who are technology-forward and bring an open mind to new ideas.

The Role and Opportunity

The automotive B2B ecommerce market is evolving, and WHI is investing in a new, data-led way to grow our customer base. We are building a modern, CRM-driven approach to customer engagement, so we reach the right customers at the right moments with the right message. To run it, we are building a new Customer Growth & Activation team, and we are seeking a Manager, Customer Growth & Activation to lead it.

Reporting directly to the Head of Strategy, this person manages a team of CRM specialists who make a high volume of outbound calls to our customers. The ideal candidate is a hands-on Salesforce expert and a proven builder of high-performing teams. They design outreach programs, run call cadence and campaign strategy, and use data to guide where the team focuses. This is a remote role with occasional travel.

What you will do:

• Lead the day-to-day work of the CRM specialist team, coaching them to deliver against call, activation and engagement targets
• Set and manage call cadence and campaign strategy for outbound outreach to repair shops, dealerships and distributors
• Build and refine Salesforce workflows and templates that support targeted, timely customer outreach
• Use data to prioritize outreach and measure what works
• Continuously improve team processes and tools to increase productivity and results
• Drive Salesforce adoption and data quality across the team, so every call, customer touch and next step is captured
• Build reporting and dashboards, and share regular performance insights and recommendations with the Head of Strategy
• Help build out the team, partnering on hiring, onboarding and team structure
• Serve as a 'voice of the customer' to bring customer needs front and center in product development, sales strategy, and go-to-market plans
• Represent WHI at a handful of trade shows and industry events each year

What you will bring:

• 5+ years in inside sales, sales operations, customer growth or customer success, including 2+ years leading teams
• Proven track record of building and leading high-performing outbound or inside sales teams
• Deep, hands-on Salesforce experience, including workflows, reports and dashboards
• Experience launching or scaling a CRM-driven sales or customer engagement program
• Highly analytical and data-driven, comfortable setting targets and optimizing based on results
• Experience managing call cadences and multi-touch campaign strategy
• Strong ability to learn technical concepts and communicate them clearly to customers and team members
• Experience in automotive parts, aftermarket, dealership parts buying, or B2B ecommerce preferred
• BS/BA degree required
• Comfort in handling uncertainty and building something new
• Ability to travel occasionally to trade shows and industry events
• Highly collaborative - be fun, and easy to work with!

Benefits and Compensation

In addition to a competitive salary/commission structure, benefits are an essential part of your total compensation for the work you do every day. Whether you're single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs.

Benefit