Manager, Customer Growth & Activation — CRM & Salesforce

eBay Inc.

United States

Remote

USD 130,000 - 190,000

Full time

5 days ago

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Job summary

eBay Inc. is seeking a Manager, Customer Growth & Activation for WHI Solutions, a data-led CRM program driving outbound engagement with repair shops, dealerships and distributors across North America.

You will lead a team of CRM specialists, design call cadences, build Salesforce workflows and dashboards, and use data to optimize outreach. Occasional travel to trade shows is required; remote work is supported.

Qualifications

5+ years in inside sales or related field.
2+ years leading teams.
Hands-on Salesforce with workflows, reports and dashboards.
Experience launching or scaling CRM-driven programs.
Analytical and data-driven with target setting.

Responsibilities

Lead the day-to-day work of the CRM specialist team, coaching them to deliver against call, activation and engagement targets.
Set and manage call cadence and campaign strategy for outbound outreach to repair shops, dealerships and distributors.
Build and refine Salesforce workflows and templates that support targeted, timely customer outreach.
Use data to prioritize outreach and measure what works.
Continuously improve team processes and tools to increase productivity and results.
Drive Salesforce adoption and data quality across the team, so every call, customer touch and next step is captured.
Build reporting and dashboards, and share regular performance insights and recommendations with the Head of Strategy.
Help build out the team, partnering on hiring, onboarding and team structure.
Serve as a 'voice of the customer' to bring customer needs front and center in product development, sales strategy, and go-to-market plans.
Represent WHI at a handful of trade shows and industry events each year