CRM & Enrollment Support Analyst

The University of Texas at Arlington; Arlington (TX); Hybrid; USD 54,000 - 59,000; Full time

Job summary

The University of Texas at Arlington is seeking a CRM Analyst to support and optimize enrollment-related CRM activities. You will develop and maintain CRM processes, provide user support, and collaborate with campus stakeholders to align technology with enrollment strategies.

This role emphasizes strong communication, problem solving, and the ability to work independently while contributing to overall enrollment success and a collaborative campus culture.

Qualifications

• Bachelor's degree with two years of customer-facing support experience.
• Intermediate knowledge of CRM technologies and related processes.

Responsibilities

• Develop, document, and maintain CRM business processes for campus units.
• Provide CRM development and ongoing user support to ensure adoption and reliability.
• Collaborate with stakeholders to define business needs and translate them into CRM solutions.
• Create reports and dashboards to monitor enrollment progress and program performance.
• Troubleshoot CRM issues and coordinate with external support as needed.
• Ensure compliance with division and university standards in CRM configurations.

Skills

Customer-facing support

CRM knowledge

Communication skills

Education

Bachelor's degree with 2 years experience

Job description

The University of Texas at Arlington is seeking a CRM Analyst to support and optimize enrollment-related CRM activities. You will develop and maintain CRM processes, provide user support, and collaborate with campus stakeholders to align technology with enrollment strategies.

This role emphasizes strong communication, problem solving, and the ability to work independently while contributing to overall enrollment success and a collaborative campus culture.