Business Support Analyst I

The University of Texas at Arlington; Arlington (TX); Hybrid; USD 54,000 - 59,000; Full time

Job summary

The University of Texas at Arlington is seeking a CRM Analyst to support and optimize enrollment-related CRM activities. You will develop and maintain CRM processes, provide user support, and collaborate with campus stakeholders to align technology with enrollment strategies.

This role emphasizes strong communication, problem solving, and the ability to work independently while contributing to overall enrollment success and a collaborative campus culture.

Qualifications

• Bachelor's degree with two years of customer-facing support experience.
• Intermediate knowledge of CRM technologies and related processes.

Responsibilities

• Develop, document, and maintain CRM business processes for campus units.
• Provide CRM development and ongoing user support to ensure adoption and reliability.
• Collaborate with stakeholders to define business needs and translate them into CRM solutions.
• Create reports and dashboards to monitor enrollment progress and program performance.
• Troubleshoot CRM issues and coordinate with external support as needed.
• Ensure compliance with division and university standards in CRM configurations.

Skills

Customer-facing support

CRM knowledge

Communication skills

Education

Bachelor's degree with 2 years experience

Job description

Salary

The annual salary for this position ranges from $54,050 to $58,999. The final offer will be commensurate with the candidate’s relevant experience and qualifications.

Salary

The annual salary for this position ranges from $54,050 to $58,999. The final offer will be commensurate with the candidate’s relevant experience and qualifications.

Documents Needed to Apply

Required

• Resume
• Cover letter
• References (minimum of three)

Purpose of Position

This position serves as part of the user-support team serving UTA’s Colleges and Schools, and contributes to CRM (Slate) success across the UTA campus. This position performs complex coordination and set up administrative and detailed work in the CRM and related technologies. Work involves assisting in the planning, configuration, development, technical support, and testing of CRM. This position will also provide consistent and ongoing functional business process support of recruitment and enrollment initiatives on campus. The position requires exceptional communication skills regarding technical subjects, involves a high level of judgment and autonomy. It requires knowledge of college enrollment policies and procedures. This position is an integral member of the enrollment management team and serves the campus community as it pertains the student enrollment and service. The position directly contributes to the achievement of enrollment goals. Fosters a positive working environment that honors the UTA Principles of Community and leads to healthy levels of productivity and contributes to UTA being increasingly known as a great place to work.

Essential Functions

• Develop, maintain and document business processes of users within UTA’s colleges and schools related to CRM functionality.
• Provide development and ongoing support for users of the CRM.
• Collaborate with stakeholders to understand and outline business needs, process maps and requirements to reach enrollment goals.
• Complete projects successfully and on time.
• Set up CRM functions and ensure that programs/solutions conform to division and university standards in order to maintain compliance and reach enrollment goals.
• Create reports and dashboards for use in planning and review of overall status and success measures.
• Maintain a catalog of standard reports available and create and launch one-off reports as needed.
• Assists with problem resolution and helps identify causes, takes or recommends actions after evaluating alternative solutions; follow up to ensure problems are corrected.
• Provides alternative solutions to solving problems.
• Serve as a user resource with external support teams.
• Troubleshoot and solve CRM-related issues as needed
• Provide feedback related to system design, development and modification of CRM applications or integration.
• Use analytics and user feedback to predict and measure outcome and consequences of a design.
• Perform work in ways that contribute to the University’s successful achievement of enrollment goals, including other duties as assigned

Required Qualifications

• Bachelor's degree in any field with two (2) years of experience working in a customer-facing support position with a strong focus on the needs of the customer, conducting user training, or any appropriate combination of education, training and experience.
• Intermediate knowledge of methods and leveraging used with CRM technologies, set up, operation analysis and support.

Preferred Qualifications

• Higher education experience working with CRM, preferably Slate. Previous experience collaborating with a broad range of stakeholders and experience supporting CRM functionality.

Knowledge, Skills & Abilities

• Ability to coordinate and work with a team.
• Ability to effectively communicate technical and other information to a variety of stakeholders – including those with non-technical backgrounds.
• Must have considerable knowledge of computing/communication networks and characteristics of CRM and affiliated technologies, preferably in higher education.
• Must be able to analyze courses of action, actively participate in planning, the ability to establish and maintain good working relationships and work independently with considerable initiative and drive.
• Must be able to contribute to the achievement of enrollment goals.

Work Schedule

• Monday through Friday; 8:00am through 5:00pm
• Hybrid schedule (remote & in-office) may be offered after probational period

Working Conditions

• May work around standard office conditions.
• 10% Travel
• Requires occasional evening or weekend hours

Benefits Information

Position is benefit eligible: Yes

We are proud to offer a comprehensive benefits package to our employees at the University.

https://www.uta.edu/hr/employee-benefits

PreEmployment Background Check

It is the policy of The University of Texas at Arlington to conduct a pre employment background check on any applicant who is under final consideration for employment with the University.

This position may have access to critical infrastructure as defined by Section 113.001(2) of the Texas Business and Commerce Code. If so, to be hired for and continue to be employed in this position you must maintain the security or integrity of the infrastructure as set forth in Texas Executive Order GA 48. By assuming this position, and if you have access to critical infrastructure, you authorize the University to conduct routine background checks.

University Information

The University of Texas at Arlington (UTA) is located in the heart of the Dallas-Fort Worth-Arlington metroplex, a vibrant and diverse metropolitan area that is home to over 7 million people, one of the fastest-growing tech economies in the United States, and a wide array of arts, entertainment, and cultural activities. As a comprehensive teaching, research, and public service institution, UTA is dedicated to the advancement of knowledge through scholarship and creative work. With an enrollment of more than 42,000 students, UTA is the second largest in the University of Texas System. As a result of its combination of rigorous academics and innovative research, UTA is designated as a Carnegie R-1 “Very High Research Activity” institution and nationally recognized for its commitment to student success and service. It ranks No. 5 in Military Times’ “Best for Vets: Colleges” and is the top university in North Texas for its graduates’ salaries (The Wall Street Journal). UTA is designated as both a Hispanic-Serving Institution and an Asian American and Native American Pacific Islander-Serving Institution and is No. 6 for undergraduate ethnic diversity in the United States (U.S. News & World Report, 2023). With a global alumni network of approximately 280,000 – including leaders at many of the 24 Fortune 500 companies headquartered in North Texas – UTA contributes an estimated $29 billion annually to the Texas economy.

UTA is expanding its regional footprint by building a regional campus, called UTA West, in Parker County on the far west side of Fort Worth. It is scheduled to open in fall 2028. This initiative aligns with the university’s strategic growth and commitment to serving the broader community.

This is an exciting time to join UTA and contribute to its bold vision for the future.

EEO Statement

It is the policy of The University of Texas at Arlington (UTA or The University) to provide an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of race, color, national origin, religion, age, sex, sexual orientation, pregnancy, disability, genetic information, and/or veteran status. The University also prohibits discrimination on the basis of gender identity, and gender expression. Retaliation against persons who oppose a discriminatory practice, file a charge of discrimination, or testify for, assist in, or participate in an investigative proceeding relating to discrimination is prohibited. Constitutionally-protected expression will not be considered discrimination or harassment under this policy. It is the responsibility of all departments, employees, and students to ensure the University’s compliance with this policy.

ADA Accommodations

The University of Texas at Arlington is committed to providing reasonable accommodation to individuals with disabilities. If you require reasonable accommodation in completing this application, interviewing or otherwise participating in the employee selection process, please direct your inquiries to 817-272-5554 or email [e-mail] .