CRM Systems Analyst

The University of Texas at Arlington; Arlington (TX); Hybrid; USD 86,000 - 90,000; Full time

Benefits offered by this job

Hybrid work after probationary period

Comprehensive benefits package

Job summary

The University of Texas at Arlington seeks a technical CRM lead to manage enrollment management CRM initiatives, configure applications, and provide ongoing business process support across campus. You will lead configuration, development, testing, and reporting efforts to advance recruitment and enrollment goals.

Responsibilities include collaborating with stakeholders, ensuring compliance with university standards, and training users on CRM functionality while maintaining thorough

Qualifications

• Bachelor's degree in a related field and three years of progressively responsible technology use, management and analysis, OR seven years of an equivalent combination of education, training and experience.
• Preferred higher education CRM experience, especially Technolutions/Slate.
• Strong ability to communicate with and coordinate a broad range of stakeholders across campus.

Responsibilities

• Provide development and ongoing support for stakeholders of the CRM.
• Collaborate with stakeholders to understand and outline business needs, process maps and CRM requirements.
• Set up CRM functions and ensure programs conform to division and university standards to maintain compliance and reach enrollment goals.
• Identify problems, analyze causes, and follow up to ensure issues are resolved.
• Create reports and dashboards for planning and status reviews.
• Develop, maintain, test and troubleshoot student recruitment and retention campaigns and CRM functionality.
• Confer with stakeholders about CRM setup, design and maintenance, software requirements and unit needs.
• Train new users on CRM functionality and maintain business process documentation.

Skills

CRM knowledge

Stakeholder collaboration

Education

Bachelor's degree in a related field or seven years equivalent experience

Job description

Salary

The annual salary for this position ranges from $86,200 to $90,000. The final offer will be commensurate with the candidate’s relevant experience and qualifications.

Salary

The annual salary for this position ranges from $86,200 to $90,000. The final offer will be commensurate with the candidate’s relevant experience and qualifications.

Documents Needed to Apply

Required

• Resume
• Cover letter

Purpose of Position

This position serves as a technical lead for the Division of Enrollment Management and contributes to CRM success across the UTA campus. This position performs complex coordination and set up administrative and detailed work in the CRM and related technologies. Work involves assisting in the planning, configuration, implementation, development, technical support, and testing of CRM. This position will also manage and configure applications and provide consistent and ongoing functional business process support of recruitment and enrollment initiatives on campus. The position involves a high level of judgment and autonomy and requires knowledge of college enrollment policies and procedures. This position is an integral member of the enrollment management team and serves the campus community as it pertains the student enrollment and service. The position directly contributes to the achievement of enrollment goals.

Essential Functions

• Provide development and ongoing support for stakeholders of the CRM.
• Collaborate with stakeholders to understand and outline business needs, process maps and CRM requirements. Complete projects successfully and on-time.
• Set up CRM functions and ensure that programs/solutions conform to division and university standards to maintain compliance and reach enrollment goals.
• Identifies problems and analyzes causes, takes or recommends actions after evaluating alternative solutions; follow up to ensure problems are corrected.
• Provides alternative solutions to solving problems.
• Create reports and dashboards for use in planning and review of overall status and success measures.
• Maintain a catalog of standard reports available and create and launch one-off reports as needed.
• Develop, maintain, test and troubleshoot student recruitment and retention campaigns and CRM functionality.
• Conduct weekly reviews of CRM processes to assure all functionalities and communication campaigns are running successfully.
• Confer and collaborate with stakeholders about CRM set up, design and maintenance, software application requirements and academic and non-academic unit needs.
• Serve as a user resource with external support teams. Train new users on CRM functionality and create and maintain business process documentation of CRM enrollment related functionality.
• Assist with design, development and modification of CRM applications or integration. Use analytics to predict and measure outcome and consequences of a design.
• Performs other duties as assigned.

Required Qualifications

• Bachelor's degree in a related field and three (3) years of progressively responsible technology use, management and analysis, OR seven (7) years of an equivalent combination of education, training and experience.

Preferred Qualifications

• Higher education experience working with CRM, preferably Technolutions/Slate.
• Previous experience collaborating with a broad range of stakeholders and experience supporting CRM functionality.

Knowledge, Skills & Abilities

• Intermediate knowledge of methods and leveraging used with CRM technologies, set up, operation analysis and design.
• Strong skill in direct development of set up and operations design for technology applications.
• Ability to coordinate and work with a team.
• Ability to effectively communicate technical and other information to a variety of stakeholders.
• Considerable knowledge of computing/communication networks and characteristics of CRM and affiliated technologies, preferably in higher education.
• Ability to analyze courses of action, actively participate in planning, establish and maintain good working relationships and work independently with considerable initiative and drive.
• Ability to contribute to the achievement of enrollment goals.

Work Schedule

• Monday through Friday; 8:00am through 5:00pm
• Hybrid work may be offered after probationary period expires.
• 10% Travel.
• Required occasional evenings or weekend hours.

Working Conditions

• May work in all weather conditions.
• May work around standard office conditions.

Benefits Information

Position is benefit eligible: Yes

We are proud to offer a comprehensive benefits package to our employees at the University.

https://www.uta.edu/hr/employee-benefits

PreEmployment Background Check

It is the policy of The University of Texas at Arlington to conduct a pre employment background check on any applicant who is under final consideration for employment with the University.

This position may have access to critical infrastructure as defined by Section 113.001(2) of the Texas Business and Commerce Code. If so, to be hired for and continue to be employed in this position you must maintain the security or integrity of the infrastructure as set forth in Texas Executive Order GA 48. By assuming this position, and if you have access to critical infrastructure, you authorize the University to conduct routine background checks.

University Information

The University of Texas at Arlington (UTA) is located in the heart of the Dallas-Fort Worth-Arlington metroplex, a vibrant and diverse metropolitan area that is home to over 7 million people, one of the fastest-growing tech economies in the United States, and a wide array of arts, entertainment, and cultural activities. As a comprehensive teaching, research, and public service institution, UTA is dedicated to the advancement of knowledge through scholarship and creative work. With an enrollment of more than 42,000 students, UTA is the second largest in the University of Texas System. As a result of its combination of rigorous academics and innovative research, UTA is designated as a Carnegie R-1 “Very High Research Activity” institution and nationally recognized for its commitment to student success and service. It ranks No. 5 in Military Times’ “Best for Vets: Colleges” and is the top university in North Texas for its graduates’ salaries (The Wall Street Journal). UTA is designated as both a Hispanic-Serving Institution and an Asian American and Native American Pacific Islander-Serving Institution and is No. 6 for undergraduate ethnic diversity in the United States (U.S. News & World Report, 2023). With a global alumni network of approximately 280,000 – including leaders at many of the 24 Fortune 500 companies headquartered in North Texas – UTA contributes an estimated $29 billion annually to the Texas economy.

UTA is expanding its regional footprint by building a regional campus, called UTA West, in Parker County on the far west side of Fort Worth. It is scheduled to open in fall 2028. This initiative aligns with the university’s strategic growth and commitment to serving the broader community.

This is an exciting time to join UTA and contribute to its bold vision for the future.

EEO Statement

It is the policy of The University of Texas at Arlington (UTA or The University) to provide an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of race, color, national origin, religion, age, sex, sexual orientation, pregnancy, disability, genetic information, and/or veteran status. The University also prohibits discrimination on the basis of gender identity, and gender expression. Retaliation against persons who oppose a discriminatory practice, file a charge of discrimination, or testify for, assist in, or participate in an investigative proceeding relating to discrimination is prohibited. Constitutionally-protected expression will not be considered discrimination or harassment under this policy. It is the responsibility of all departments, employees, and students to ensure the University’s compliance with this policy.

ADA Accommodations

The University of Texas at Arlington is committed to providing reasonable accommodation to individuals with disabilities. If you require reasonable accommodation in completing this application, interviewing or otherwise participating in the employee selection process, please direct your inquiries to 817-272-5554 or email [e-mail] .