CRM Operations & Analytics Analyst — Dynamics 365

Touro University; New York (NY); On-site; USD 41,000 - 52,000; Full time

Job summary

Touro University is seeking a CRM Operations Analyst to support the Dynamics 365 Admissions platform and related processes. You will work with CRM Administrators and IT to plan, test, implement, and document enhancements, ensuring data integrity and user satisfaction across admissions operations.

The role emphasizes business analysis, reporting, workflow automation, and cross-functional collaboration to improve efficiency and user experience within a higher education setting.

Qualifications

• Bachelor's degree in a related field or equal experience.
• Minimum of two years supporting CRM systems or related admin tech in higher education.
• Proficiency with Microsoft Office applications.

Responsibilities

• Plan, implement, document, maintain, and improve Dynamics 365 Admissions platform and related processes.
• Provide operational support for Dynamics 365 and admissions tech.
• Assist with configuration, testing, deployments, and upgrades; resolve issues.
• Develop dashboards, reports, and Power BI visualizations to support decisions.
• Document workflows and maintain system security roles and permissions.

Skills

Analytical skills

Communication

Time management

Independent work

Tech adaptability

Education

Bachelor's degree required

2+ years CRM/ERP experience

Tools

Microsoft Office

Dynamics 365

Job description

Touro University is seeking a CRM Operations Analyst to support the Dynamics 365 Admissions platform and related processes. You will work with CRM Administrators and IT to plan, test, implement, and document enhancements, ensuring data integrity and user satisfaction across admissions operations.

The role emphasizes business analysis, reporting, workflow automation, and cross-functional collaboration to improve efficiency and user experience within a higher education setting.