CRM Enablement Lead: Training, Adoption & Automation

Braden Business Systems, Inc.; Fishers (IN); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Health savings account

Life insurance

Paid time off

Referral program

Vision insurance

Job summary

Braden Business Systems, Inc. in Fishers, IN is seeking a CRM Specialist to own day-to-day administration, training, and continuous improvement of our SalesChain CRM platform.

You will work with Sales, Sales Support, and our CRM provider to turn the CRM from a database into a practical, user-friendly tool that supports the entire sales process. The ideal candidate enjoys technology, training, and process optimization, can translate concepts into simple steps, and leads projects from idea through

Qualifications

• Experience with SalesChain CRM.
• Experience supporting a B2B Sales organization.
• Experience developing new-hire or ongoing Sales training programs.
• Experience with Sales enablement or CRM adoption initiatives.
• Experience with workflow automation, dashboards, reporting, and data-quality management.
• Experience working with third-party software providers or developers.

Responsibilities

• Serve as the primary day-to-day CRM resource for our Sales Team, providing support, coaching, and guidance.
• Develop and deliver a phased CRM training program for new Sales Representatives.
• Conduct monthly refresher courses and ongoing CRM development training for the Sales Team.
• Develop Sales Rep journey maps, prospecting strategies, and targeted lists to support cold calling and new-business development.
• Learn the key functions and processes of our Sales Support Team to better understand the complete sales process.
• Use real-world Sales Support scenarios to train and guide Sales Representatives through CRM processes and best practices.
• Maintain sufficient knowledge of Sales Support responsibilities to provide backup assistance during vacations, absences, high-volume periods, and other business needs.
• Maintain, configure, and continuously improve the CRM platform as business needs evolve.
• Partner with Sales Leadership and Sales Support to identify opportunities to simplify processes, increase automation, and reduce manual work.
• Work directly with our CRM provider to develop, test, and implement enhancements and new functionality.
• Track CRM enhancement requests, issues, testing, priorities, and implementation status.
• Test system updates and enhancements to ensure they function as intended without negatively impacting existing processes.
• Communicate CRM updates and changes to employees and provide supporting training and documentation.
• Maintain CRM data integrity and support the development of reports, dashboards, workflows, and automation.
• Lead strategic CRM projects, including a company-wide Delivery Schedule, Sales Commission processes, and other opportunities to incorporate business processes into the CRM.
• Continually look for ways to improve CRM adoption, functionality, and the overall user experience.

Skills

SalesChain CRM

B2B sales support

Sales training programs

CRM adoption initiatives

Workflow automation

Dashboards reporting

Data quality management

Third-party integration

Job description

Braden Business Systems, Inc. in Fishers, IN is seeking a CRM Specialist to own day-to-day administration, training, and continuous improvement of our SalesChain CRM platform.

You will work with Sales, Sales Support, and our CRM provider to turn the CRM from a database into a practical, user-friendly tool that supports the entire sales process. The ideal candidate enjoys technology, training, and process optimization, can translate concepts into simple steps, and leads projects from idea through