CRM Delivery Lead | Salesforce & Agile Programs

UPS; Atlanta (GA); On-site; USD 90,000 - 120,000; Full time

Job summary

UPS is hiring a CRM Project Manager to lead the planning, coordination, and execution of CRM initiatives across sales, marketing, and customer engagement. You will serve as the operational leader for the CRM portfolio, ensuring on-time delivery within scope and budget.

The role involves coordinating with Business Operations, IT, Sales, Marketing, and executives, driving transparency, risk management, and business readiness.

Qualifications

• Bachelor’s degree or equivalent in a related field.

Responsibilities

• Lead the planning and execution of CRM initiatives from initiation through deployment.
• Develop and maintain detailed project plans, timelines, milestones, and resource forecasts.
• Coordinate multiple concurrent CRM projects and balance priorities across the portfolio.
• Ensure alignment between objectives, strategy, and resources.
• Act as the liaison between business stakeholders and IT delivery teams.

Skills

Project management

Cross-functional collaboration

Agile/ Scrum

Stakeholder communication

Risk management

Education

Bachelor's degree in Business, Information Systems, Project Management, or related field

Tools

Salesforce

Jira

Job description

UPS is hiring a CRM Project Manager to lead the planning, coordination, and execution of CRM initiatives across sales, marketing, and customer engagement. You will serve as the operational leader for the CRM portfolio, ensuring on-time delivery within scope and budget.

The role involves coordinating with Business Operations, IT, Sales, Marketing, and executives, driving transparency, risk management, and business readiness.