CRM Platforms Lead USBU

Scorpion Therapeutics; Boston (MA); On-site; USD 160,000 - 210,000; Full time

Job summary

Scorpion Therapeutics, based in Boston, seeks an experienced CRM leader to drive strategy and execution across USBU Field Sales, Medical and Access capabilities. You will translate strategic needs into actionable requirements and release plans, ensuring compliant, measurable platform delivery.

You will partner with onshore/offshore delivery teams, maintain enablement artifacts, and promote standard patterns to maximize reuse across CRM initiatives in a regulated life sciences setting.

Qualifications

• Bachelor’s degree or equivalent experience in a related field.
• 8–12+ years in CRM platform delivery, digital product, or program leadership.
• Experience delivering in regulated environments; CRM platforms, commercial technologies, and Agile delivery (pharma/life sciences).
• Ability to translate complex business needs into scalable solutions and delivery plans.
• Experience managing cross-functional stakeholders, dependencies, risks, and priorities.
• Strong communication, influencing, and change-management skills.

Responsibilities

• Create a roadmap of CRM priorities aligned with USBU and DD&T strategy.
• Translate field objectives into requirements, user stories, acceptance criteria, and release plans.
• Build, test, and deploy CRM solutions in an agile manner with onshore/offshore delivery teams.
• Ensure launch/release readiness with validation and stakeholder communications.
• Maintain enablement artifacts (technical design and testing documentation).
• Enforce platform standards and ensure changes are approved by CRM Architecture Council.

Skills

CRM strategy

Stakeholder management

Agile delivery

Requirements translation

Cross-functional collaboration

Education

Bachelor’s degree (business/technology/computer science or related)

Tools

Salesforce

Job description

About The Role

• Drives CRM strategy and execution for USBU Field Sales, Medical and Access capabilities; acts as a conduit between field teams and delivery teams.
• Translates strategic needs into clear, buildable requirements and release plans.
• Ensures CRM platform execution is aligned to standards, compliant, and measurable.

Scope & Leadership Expectations

• Develop and lead execution of an overall CRM strategy tailored to business priorities across in-line and launch brands, including existing capabilities and new technology investments.
• Primary DD&T point of contact for FPO, CEE and DD&T delivery pods; guides technology usage and identifies investment areas aligned to business strategy.
• Owns cross-functional delivery coordination and intake-to-release discipline for key CRM platform initiatives.
• Drives consistency and reuse through standard patterns, templates, and enablement.

Key Accountabilities / Responsibilities

• Create a roadmap of CRM priorities aligned with USBU and DD&T strategy.
• Translate field objectives into requirements, user stories, acceptance criteria, and release plans.
• Build, test, and deploy CRM solutions in an agile manner with onshore/offshore delivery teams.
• Ensure launch/release readiness with validation and stakeholder communications.
• Maintain enablement artifacts (technical design and testing documentation).
• Enforce platform standards and ensure changes are approved by CRM Architecture Council.

Qualifications / Experience

• Bachelor’s degree (business/technology/computer science or related) or equivalent experience.
• 8–12+ years in CRM platform delivery, digital product, or program leadership.
• Experience delivering in regulated environments; CRM platforms, commercial technologies, and Agile delivery (preferably pharma/life sciences).
• Ability to translate complex business needs into scalable solutions and delivery plans.
• Experience managing cross-functional stakeholders, dependencies, risks, and competing priorities.
• Strong communication, influencing, and change-management skills.