CRM Data Ops Specialist (Raiser's Edge NXT) - Hybrid

Tnpa; Washington, Northern (District of Columbia, KY); Hybrid; USD 68,000 - 78,000; Full time

Job summary

Bread for the World in Washington, DC (Hybrid) seeks a CRM/Data Systems Administrator to manage Raiser's Edge NXT and related platforms. The role ensures data integrity, runs data imports/exports, and builds dashboards for fundraising, advocacy, and engagement. Strong BI skills and nonprofit experience are highly valued.

The position supports data governance, documentation, user training, and cross-department collaboration to advance Bread for the World’s mission to end hunger.

Qualifications

• Bachelor’s degree or equivalent experience.
• Minimum of four years of experience administering CRM, fundraising technology, or constituent data systems.
• Experience with Blackbaud Raiser’s Edge database view and NXT required.
• Experience with Engaging Networks preferred.
• Experience with business intelligence and reporting tools (e.g., Tableau, Power BI, or similar platforms) preferred.
• Experience with Omatic Products preferred.
• Knowledge of data imports, exports, queries, reporting, integrations, and data quality management practices.
• Experience administrating and supporting software integrations, APIs, and third-party applications.
• Strong analytical and problem-solving skills.
• Experience developing dashboards, KPI reporting, and organizational performance metrics.
• Ability to prioritize multiple projects and meet deadlines.
• Excellent attention to detail and commitment to data accuracy.
• Strong customer service and communication skills.
• Experience developing training materials and delivering end user training for CRM and fundraising technology platforms.
• Proficiency with Microsoft Office Suite, particularly Excel.
• Experience working in a nonprofit environment preferred.
• Experience with data governance principles, coding structures, business rules, and data standards.
• Strong organizational, communication and interpersonal skills.
• Familiarity with Christian faith perspective and advocacy to end hunger desirable.

Responsibilities

• Serve as primary administrator for Raiser's Edge NXT and other CRM systems.
• Administer and maintain constituent data structures, codes, business rules, security permissions, and system configurations to ensure data integrity and operational consistency.
• Execute and oversee data imports, exports, integrations, synchronization processes, and bulk data updates across connected platforms.
• Develop, maintain, and optimize queries, dashboards, worksheets, reports, and data visualizations that support fundraising, advocacy, engagement, evaluation, and organizational decision-making.
• Monitor constituent data quality through audits, exception reporting, reconciliation processes, and ongoing data cleanup initiatives.
• Support organizational evaluation, campaign measurement, and performance reporting by developing metrics, reporting tools, and data collection processes.
• Troubleshoot and resolve system, integration, and user related issues while serving as a subject matter expert for constituent data systems.
• Provide training, onboarding, documentation, and ongoing support for staff utilizing Raiser’s Edge NXT and related platforms.
• Create, maintain, and regularly update system documentation, procedures manuals, knowledge base articles, and training materials.
• Support implementation, testing, and deployment of system enhancements, upgrades, integrations, and new technologies.
• Partner with departments across the organization to identify business requirements and improve processes through effective use of technology and data.

Skills

Analytical thinking

Problem solving

Attention to detail

Communication skills

Excel proficiency

Training material development

CRM administration

Education

Bachelor’s degree or equivalent experience

Tools

Raiser’s Edge NXT

Engaging Networks

Tableau

Power BI

Omatic Products

Job description

Bread for the World in Washington, DC (Hybrid) seeks a CRM/Data Systems Administrator to manage Raiser's Edge NXT and related platforms. The role ensures data integrity, runs data imports/exports, and builds dashboards for fundraising, advocacy, and engagement. Strong BI skills and nonprofit experience are highly valued.

The position supports data governance, documentation, user training, and cross-department collaboration to advance Bread for the World’s mission to end hunger.