CRM & Customer Relations Specialist - Flexible Schedule

Byers Auto Group; Columbus (OH); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible Spending Accounts

Disability insurance

Life Insurance

401K with company match

Vacation pay

Paid holidays

Growth opportunities

Paid training

Employee vehicle purchase plan

Family owned

Long term job security

Wellness program

Flexible schedule

Job summary

Byers Automotive in Columbus, OH is seeking an Automotive Customer Relations Specialist to strengthen our customer relationships and drive service-related inquiries. You will engage past customers, share product information, and guide leads to the right dealership resources.

The role emphasizes enthusiastic, proactive, and reliable communication, with opportunities to grow through CRM analytics and collaborative sales support. Join our family-owned dealership today.

Qualifications

• Previous customer service experience required.
• Proficient with Microsoft Excel preferred.
• Able to work well in a team.
• Prompt, courteous and enthusiastic.
• Strong computer skills.
• Willing to submit to a pre-employment background check.

Responsibilities

• Make follow up customer service calls to past service customers and prospective buyers.
• Provide customers with initial product information and direct them to the appropriate dealership resources.
• Follow up with internet leads that are not ready to make an appointment or no-show.
• Assist in the production of weekly and monthly printing of sales advertising mailers, postcards and business cards.
• Utilize CRM tracking system daily.
• Data entry in monthly sales analysis reporting for dealerships.

Job description

Byers Automotive in Columbus, OH is seeking an Automotive Customer Relations Specialist to strengthen our customer relationships and drive service-related inquiries. You will engage past customers, share product information, and guide leads to the right dealership resources.

The role emphasizes enthusiastic, proactive, and reliable communication, with opportunities to grow through CRM analytics and collaborative sales support. Join our family-owned dealership today.