CRM Architect & Project Lead for Campus Solutions

Community College of Rhode Island; Warwick (RI); On-site; USD 90,000 - 120,000; Full time

Job summary

Community College of Rhode Island is seeking a senior professional to lead design, development, implementation, and maintenance of a CRM-driven portfolio affecting Student Affairs, Advancement, Workplace Solutions, and Marketing & Communications.

You will coordinate with multiple college departments to gather requirements, design solutions, manage vendor relationships, and deliver training and data management support.

Qualifications

• Bachelor’s degree required.
• 3 to 5 years demonstrated project leadership or project management experience.
• 3 to 5 years demonstrated experience with CRM platforms (Element451).
• Demonstrated understanding of information technology procedures and practices.
• Demonstrated ability to work with technical teams and nontechnical stakeholders.

Responsibilities

• Perform the full range of the project management lifecycle: discovery, initiation, planning, executing, monitoring, controlling, and closing.
• Architect a CRM solution that efficiently meets the needs of the customer and fits well within the college’s systems.
• Design, develop, maintain, and iterate systems and processes that provide accessible and effective user experiences.
• Serve as expert regarding scope and project objectives, solution’s value and technology, as well as the single point of contact for facilitation and communication of project goals, deliverables, and schedules.
• Coordinate with necessary team members to plan and implement CRM based projects and professional development programs for the campus community on the tools and services provided.
• Coordinate user groups to define departmental and institutional needs.
• Prepare analyses and/or feasibility studies of new and proposed systems.
• Provide impact analysis and integration needs with other systems, functional workflows, departmental tasks.
• Assemble project team, assign responsibilities, identify resources and develop schedules to ensure timely completion.
• Ensure work completion within schedule, budgetary and design constraints. Manage grant reporting and budgeting.
• Develop training programs and materials and provide hands‑on support and training.
• Stay current and research emerging and innovative new technologies and make recommendations about new tools.
• Keep abreast of current accessibility laws and policies as it relates to the tools and training programs.
• Manage vendors and vendor deliverables.
• Work across college programs and divisions, communicating with staff of less technical backgrounds.
• Work both collaboratively and independently, analyze and troubleshoot issues.
• Attain highly specialized knowledge of a specific technology.
• Maintain proficiency in IT skills for assigned systems and industry trends.
• Maintain a high level of understanding of campus trends and needs.
• Flexibility to change priorities quickly and learn new tools as they are launched.

Skills

Project leadership

CRM platforms

Requirements gathering

Vendor management

Stakeholder communication

Education

Bachelor’s degree

Master’s degree

Tools

Element451

Job description

Community College of Rhode Island is seeking a senior professional to lead design, development, implementation, and maintenance of a CRM-driven portfolio affecting Student Affairs, Advancement, Workplace Solutions, and Marketing & Communications.

You will coordinate with multiple college departments to gather requirements, design solutions, manage vendor relationships, and deliver training and data management support.