CRM Architect & Admin (Slate) – Data & Automation

University of New Hampshire; United States; On-site; USD 70,000 - 125,000; Full time

Job summary

University of New Hampshire is seeking a CRM Administrator to design, implement, and support CRM solutions across the university system. The role will serve as an application administrator, developing technical solutions, automating processes, and ensuring security and data integrity within Slate and related applications.

You will work on CRM architecture, administration, and business analysis, collaborating with stakeholders to optimize systems, reports, and dashboards, while guiding upgrades

Qualifications

• Bachelor’s degree and two years of experience in information technology field, Associate’s and four years, or combination of education and experience equal to six years.
• Slate experience required, including providing technical and administrator support for CRM implementations, establishing security model, and enhancing applications via configuration and customization.
• Experience gathering, analyzing, and interpreting data to produce reports and dashboards and support data driven decisions.
• Project management and/or change management skills and experience.
• Excellent verbal and written communication skills.
• Experience deploying Slate tools in a Higher Education environment.

Responsibilities

• CRM architecture: identify new opportunities to leverage CRM to support business processes.
• Develop, deploy and support technical solutions to business challenges; drive user story analysis, elaboration, and design.
• Translate functional requirements into technical solutions.
• Develop custom business solutions using native declarative build-outs and integrated software on the Slate platform.
• Ensure integrity of systems landscape using software development lifecycle best practices.
• Design testing requirements and protocols.
• Provide end-user support for use acceptance testing.
• Maintain and update test environments.
• Troubleshoot and maintain customizations, software integrations, and technical implementations to support ongoing business processes.
• Lead and manage projects from small to enterprise scale.

Skills

Communication skills

Analytical thinking

Team collaboration

Change management

Problem solving

Independent worker

Education

Bachelor’s degree in Information Technology

Associate’s degree

Tools

Slate

Job description

University of New Hampshire is seeking a CRM Administrator to design, implement, and support CRM solutions across the university system. The role will serve as an application administrator, developing technical solutions, automating processes, and ensuring security and data integrity within Slate and related applications.

You will work on CRM architecture, administration, and business analysis, collaborating with stakeholders to optimize systems, reports, and dashboards, while guiding upgrades