CRM Administrator: Data & Workflow Automation Pro

Kenan Advantage Group (KAG); Canton (OH); Presencial; USD 65.000 - 85.000; Jornada completa

Descripción de la vacante

Kenan Advantage Group (KAG) is seeking a proactive CRM Administrator to manage and optimize our CRM system. You will handle day-to-day administration, configuration, support, and maintenance, ensuring data integrity and smooth user access across departments.

The ideal candidate has 2-4 years in CRM administration, strong technical skills, and knowledge of CRM best practices to improve customer experience and engagement. This on-site role supports multiple teams and data governance.

Formación

• Bachelor's degree in information technology, Business Administration, or a related field.
• 2-4 years of experience in CRM administration (Salesforce, Microsoft Dynamics, HubSpot, Zoho, etc.). Salesforce is preferred.
• Strong understanding of CRM principles, customer data, and user support.
• Experience in workflow automation, data management, and CRM integrations with other business systems.

Responsabilidades

• Serve as the primary CRM Administer and maintain the CRM system, ensuring data integrity, system performance, and user access controls.
• Customize and configure CRM fields, workflows, dashboards, reports, and integrations to meet business requirements.
• Work with stakeholders to identify, develop, and deploy new business processes within CRM system.
• Provide CRM training and support to users, promoting best practices and effective use.
• Collaborate with Sales, Marketing, Customer Support, and other departments to gather requirements and implement CRM solutions.

Conocimientos

CRM administration

Data integrity

Stakeholder collaboration

Attention to detail

Educación

Bachelor's degree in information technology or related field

Herramientas

Salesforce

Microsoft Dynamics

HubSpot

Descripción del empleo

Kenan Advantage Group (KAG) is seeking a proactive CRM Administrator to manage and optimize our CRM system. You will handle day-to-day administration, configuration, support, and maintenance, ensuring data integrity and smooth user access across departments.

The ideal candidate has 2-4 years in CRM administration, strong technical skills, and knowledge of CRM best practices to improve customer experience and engagement. This on-site role supports multiple teams and data governance.