CRM & Account Manager - B2B Electronics & Distributors

Insight Global (United States); Santa Ana (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Insight Global is seeking a CRM Specialist to support internal Samsung stakeholder groups and external distributors, dealers, and strategic accounts. You will manage client relationships, track order status, and escalate issues to keep service levels on track.

The role requires a Bachelor's degree or equivalent, 1+ year in CRM/order-management, and strong communication skills. Proficiency in Excel and CRM platforms is expected.

Qualifications

• Bachelor's degree or equivalent in related field.
• Experience in customer relationship management or order-management roles.
• Strong written and verbal communication with multiple stakeholders.
• Proficiency in Excel for data tracking and basic reporting.
• Familiarity with CRM systems, policies, and escalation procedures.

Responsibilities

• Build and maintain client relationships across internal and external customers.
• Monitor account performance and KPI data; identify client needs.
• Track parts order status, including back-ordered parts; escalate when needed.
• Coordinate with cross-functional teams to resolve issues and ensure service levels.
• Triages and triages issues, following up to closure with stakeholders.

Skills

CRM systems

Order management

Stakeholder management

Excel

Education

Bachelor's degree

Job description

Insight Global is seeking a CRM Specialist to support internal Samsung stakeholder groups and external distributors, dealers, and strategic accounts. You will manage client relationships, track order status, and escalate issues to keep service levels on track.

The role requires a Bachelor's degree or equivalent, 1+ year in CRM/order-management, and strong communication skills. Proficiency in Excel and CRM platforms is expected.