Critical Security & Emergency Dispatch Leader

Commonwealth of Massachusetts; Tewksbury Junction (MA); On-site; USD 80,000 - 118,000; Full time

Job summary

Commonwealth of Massachusetts at Tewksbury Hospital is seeking a Security Operations Coordinator to lead security technology and emergency communications operations. You will oversee the Dispatch Center and supervise Dispatcher personnel while coordinating access control, surveillance, radios, and related infrastructure.

The role emphasizes ensuring reliable emergency communications, regulatory compliance, budgeting, and collaboration with IT and safety teams to strengthen continuity of

Qualifications

• Demonstrated ability to communicate effectively in English, including reading, writing, comprehension, and the use of proper grammar, punctuation, and spelling.
• Ability to understand, interpret, apply, and explain laws, rules, regulations, policies, procedures, and established guidelines.
• Ability to provide and follow clear, precise, and understandable written and oral instructions.
• Ability to gather, evaluate, and organize information through interviews, record reviews, document examination, and established procedures.
• Ability to maintain accurate records and prepare clear, complete, and organized documentation and reports.
• Demonstrated supervisory skills, including planning and assigning work, evaluating performance, arranging training, motivating staff, and addressing performance or disciplinary matters.
• Ability to exercise sound judgment, resolve operational issues, and coordinate the efforts of multiple individuals to achieve established objectives.
• Ability to understand and apply procedures for agency telephone communications, forms, radio communications, terminology, coding symbols, and standard abbreviations.

Responsibilities

• Coordinate and oversee physical security, emergency communication, dispatch, and related security technology systems throughout the facility.
• Supervise, evaluate, train, and support Communications Dispatcher personnel while ensuring effective emergency dispatch, radio, switchboard, customer service, and notification operations.
• Manage daily Dispatch Center operations, including staffing, service continuity, incident documentation, dispatch logs, and operational reporting.
• Develop, maintain, and implement dispatch policies, procedures, emergency notification lists, directories, and process improvements in collaboration with leadership.
• Provide technical support and coordinate the maintenance, testing, repair, replacement, and modernization of security and emergency management equipment and systems.
• Serve as the primary liaison with Information Technology staff, contractors, and vendors; coordinate service contracts, technical projects, repairs, and vendor responses.
• Ensure security and dispatch systems undergo required inspections, audits, testing, licensing, and regulatory documentation to support reliable and compliant operations.
• Monitor departmental expenditures and assist with operating budgets, purchasing activities, staffing reports, operational reports, and other administrative requirements.
• Collaborate with Safety, Security, Emergency Management, and facility committees on security, emergency preparedness, continuity of operations, infrastructure planning, and operational improvement initiatives.
• Respond to critical system failures, emergencies, disasters, and major incidents while supporting incident management, emergency dispatch, emergency operations center coordination, and continuity of essential security and dispatch services.

Skills

Communication

Supervisory skills

Written & verbal communication

Record keeping

Policy interpretation

Judgment

Tools

Access control systems

Video surveillance systems

Emergency notification equipment

Radio communications systems

Job description

Commonwealth of Massachusetts at Tewksbury Hospital is seeking a Security Operations Coordinator to lead security technology and emergency communications operations. You will oversee the Dispatch Center and supervise Dispatcher personnel while coordinating access control, surveillance, radios, and related infrastructure.

The role emphasizes ensuring reliable emergency communications, regulatory compliance, budgeting, and collaboration with IT and safety teams to strengthen continuity of