Technical Operations Manager

JLL; Charlotte (NC); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

401(k) plan with matching company

Medical, Dental & Vision Care

Paid parental leave

Paid Time Off and Holidays

Daily Pay

Job summary

JLL seeks a Technical Operations Manager for the Global Support Center in Charlotte, NC to lead 24/7 facility operations across multiple sites.

You will drive incident management, strategic planning, and team development, overseeing BAS, fire systems, and AV infrastructure while delivering reliable, safe operations.

Qualifications

• Bachelor's degree or equivalent experience in a related field is preferred.
• 5+ years of facility management experience with leadership responsibilities.
• Strong knowledge of BAS and critical facility infrastructure.
• Experience in incident management, emergency response, and crisis leadership.

Responsibilities

• Lead daily 24/7 facility operations across multiple GSC sites ensuring readiness.
• Drive incident management with root-cause analysis and continuous improvement.
• Oversee 24/7 shift management and resource allocation across sites.
• Coordinate client relationships and real-time responses across facility systems.

Skills

Team Leadership

Incident Management

Operational Strategy

Emergency Response

Education

Bachelor's degree in Engineering, Facilities Management, or related field

Tools

Building Automation Systems

Siemens Fire Panels

Radio Communications

Video Teleconferencing

Job description

JLL empowers you to shape a brighter way.

Technical Operations Manager - Global Support Center

Job Description

Position Overview

The Technical Operations Manager serves as the strategic leader and operational backbone of JLL's Global Support Center (GSC), orchestrating complex 24/7 facility operations across multiple sites while driving team excellence through innovative leadership and continuous improvement initiatives. This role demands an exceptional individual with a great attitude, optimistic approach, and out-of-the-box thinking to navigate the dynamic challenges of critical facility management while fostering team cohesion, growth, and development.

Key Leadership Responsibilities

Strategic Operations Management

• Lead comprehensive daily operations across Arizona, North Carolina, and Pennsylvania Global Support Centers ensuring 100% operational readiness
• Drive incident management events with systematic Root Cause Analysis implementation
• Orchestrate seamless 24/7 operations through dynamic shift management and proactive resource allocation
• Manage complex client relationships and coordinate real-time event responses across multiple facility systems

Team Development & Leadership Excellence

• Inspire and develop a team of professionals through strong team leadership skills and mentoring
• Implement innovative training programs including comprehensive 90-day new hire development and ongoing competency enhancement
• Foster team cohesion and growth through creative problem-solving approaches and collaborative leadership strategies
• Conduct performance management, recognition programs, and career development planning with an optimistic, solution-focused mindset
• Partner with fellow GSC managers to champion a collaborative environment where the strongest ideas drive operational excellence regardless of source.

Systems & Technology Integration

• Oversee Building Automation Systems (BAS), Siemens Fire Panels, radio communications, and Video Teleconferencing infrastructure
• Drive continuous improvement through out-of-the-box thinking in operational efficiency and technology utilization
• Manage comprehensive quality assurance programs with monthly audits across multiple operational categories
• Coordinate advanced technical support for workstations, systems integration, and infrastructure maintenance

Strategic Planning & Business Excellence

• Execute quarterly business reviews and annual strategic planning initiatives
• Maintain extensive reporting systems for executive leadership including monthly Director reports and performance analytics
• Drive safety and regulatory compliance initiatives

Critical Operational Scope

Daily Excellence (365 Days/Year)

• Morning facility readiness and infrastructure assessment
• Incident leadership with comprehensive escalation management
• Proactive building monitoring and critical space tours
• Real-time coordination of contractors, technicians, and operational teams

Strategic Oversight Cycles

• Weekly engineering meetings, staff development sessions, and comprehensive reporting
• Bi-weekly quality audits and certification monitoring
• Monthly training programs, expense management, and performance reviews
• Quarterly strategic planning and annual team performance management

On-Call Leadership (Rotation)

• Provide after-hours escalation support Monday-Friday (7 PM - 6 AM)
• Weekend and holiday coverage with 2-hour response time requirements
• Emergency coordination for building shutdowns and critical system failures

Required Qualifications & Competencies

Leadership & Personal Attributes

• Exceptional attitude and optimistic approach to complex operational challenges
• Proven team leadership skills with demonstrated ability to inspire and develop diverse teams
• Creative, out-of-the-box thinking that drives innovation in operational processes and team development
• Strong emotional intelligence with ability to maintain team morale during high-pressure situations

Technical & Professional Requirements

• Bachelor's degree in Engineering, Facilities Management, or related field preferred, but not required
• Preferred 5+ years of facility management experience with 5+ years in leadership roles
• Advanced knowledge of Building Automation Systems, fire safety systems a plus, and critical infrastructure
• Proven experience in incident management, emergency response, and crisis leadership

Operational Excellence

• Demonstrated success in 24/7 operations management and shift coordination
• Experience with comprehensive quality assurance program development and implementation
• Advanced skills in training program design and team development
• Proficiency in multiple technology platforms and systems integration

Career Impact & Growth Opportunities

This role offers the opportunity to shape critical infrastructure operations while developing exceptional leadership capabilities in a fast-paced, high-impact environment. The successful candidate will drive organizational excellence through innovative thinking, team development, and operational optimization while building lasting client relationships and advancing their career within JLL's dynamic facilities management organization.

The position provides significant growth potential for proven leaders who thrive on complex challenges, enjoy developing others, and possess the optimistic mindset and creative problem-solving abilities necessary to excel in critical facility operations management.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location

On-site -Charlotte, NC

Personalized benefits that support personal well-being and growth

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.