Critical EMS Dispatcher — 24/7 Emergency Coordination

County Emergency Communications; Kualapuu (HI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Certification support

Shift premiums

Job summary

County Emergency Communications in Kualapuu, HI seeks Emergency Medical Dispatchers to manage urgent medical calls, verify locations and contact details, and determine response priority using approved protocols. You may provide pre-arrival instructions and coordinate ambulance resources as needed.

Requirements include a high school diploma and EMS dispatcher certification where applicable; CPR training is often required.

Qualifications

• High school diploma or equivalent commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Skills

Communication skills

Calm under pressure

Multitasking

Attention to detail

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

Tools

Emergency Dispatch System

CPR/AED knowledge

Job description

County Emergency Communications in Kualapuu, HI seeks Emergency Medical Dispatchers to manage urgent medical calls, verify locations and contact details, and determine response priority using approved protocols. You may provide pre-arrival instructions and coordinate ambulance resources as needed.

Requirements include a high school diploma and EMS dispatcher certification where applicable; CPR training is often required.