24/7 Emergency Medical Dispatcher – Critical Care Coordination

County Emergency Communications; Hilo (HI); On-site; USD 42,000 - 56,000; Full time

Job summary

County Emergency Communications in Hilo, Hawaii seeks an Emergency Medical Dispatcher to handle urgent medical calls, gather patient and incident information, establish response priorities, and coordinate EMS resources from a console.

A high school diploma or equivalent is required; CPR certification is expected. Dispatcher certification may be sponsored by the employer, and EMT or paramedic credentials are not universally required. Shifts may include nights, weekends, holidays, and overtime.

Qualifications

• High school diploma or equivalent is required.
• Emergency Medical Dispatcher certification may be required before appointment.
• CPR certification is required; EMT or paramedic credentials are not universal for this role.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm patient’s location, callback number, and access details
• Ask approved questions about patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

CPR certification

Job description

County Emergency Communications in Hilo, Hawaii seeks an Emergency Medical Dispatcher to handle urgent medical calls, gather patient and incident information, establish response priorities, and coordinate EMS resources from a console.

A high school diploma or equivalent is required; CPR certification is expected. Dispatcher certification may be sponsored by the employer, and EMT or paramedic credentials are not universally required. Shifts may include nights, weekends, holidays, and overtime.