Emergency Medical Dispatcher – 24/7 Tele‑Ops & Triage

County Emergency Communications; Honaunau-Napoopoo (HI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

County Emergency Communications in Hawaii seeks Emergency Medical Dispatcher candidates to support urgent medical calls from a console, gather incident details, and coordinate EMS resources following approved protocols. Training and certification requirements vary by assignment, with possible overnight shifts and overtime.

You will confirm patient location, caller information, and dispatch priorities, while maintaining patient confidentiality and quality assurance compliance.

Qualifications

• High school diploma or recognized equivalent commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements; consult vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Strong communication

Ability to work under pressure

Education

High School Diploma or equivalent

Emergency Medical Dispatcher certification

Job description

County Emergency Communications in Hawaii seeks Emergency Medical Dispatcher candidates to support urgent medical calls from a console, gather incident details, and coordinate EMS resources following approved protocols. Training and certification requirements vary by assignment, with possible overnight shifts and overtime.

You will confirm patient location, caller information, and dispatch priorities, while maintaining patient confidentiality and quality assurance compliance.