Critical EMS Dispatcher (24/7 Call Center)

County Emergency Communications; Occidental (CA); On-site; USD 52,000 - 76,000; Full time

Job summary

County Emergency Communications in Occidental, CA seeks an Emergency Medical Dispatcher to handle urgent medical calls, confirm locations, and coordinate ambulance resources. You will follow approved protocols and ensure accurate data collection for rapid response.

The role may require CPR certification and EMD credentials, with potential for shift work and overtime as needed to support continuous emergency coverage.

Qualifications

• High school diploma or recognized equivalent commonly required
• CPR certification and additional coursework may be required
• Emergency Medical Dispatcher certification may be required before appointment

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Job description

County Emergency Communications in Occidental, CA seeks an Emergency Medical Dispatcher to handle urgent medical calls, confirm locations, and coordinate ambulance resources. You will follow approved protocols and ensure accurate data collection for rapid response.

The role may require CPR certification and EMD credentials, with potential for shift work and overtime as needed to support continuous emergency coverage.