Medical Service Desk Operator - Emergency Call Center

Washington Regional; Fayetteville (AR); Presencial; USD 32.000 - 38.000; Jornada completa

Descripción de la vacante

Washington Regional is seeking a Communications Operator I to join its service desk team in Fayetteville, AR. This full-time role handles high-volume telephone operations and supports a 24/7 emergency call center environment.

Responsibilities include processing complex emergency tasks, documenting calls, and maintaining HIPAA-compliant privacy standards while delivering courteous, professional service to patients and staff.

Formación

• High school diploma or GED required.
• Experience in a call center or dispatch preferred.
• Ability to handle sensitive information per HIPAA guidelines.

Responsabilidades

• Handle high-volume telephone operations in a call center environment.
• Process complex emergency tasks for safety codes and notify appropriate personnel.
• Maintain HIPAA privacy and data security standards during information release.
• Provide coverage on rotating shifts to staff a 24/7 department.
• Assist with call logs, pager assignments, and other administrative duties.

Conocimientos

Customer service

Communication

De-escalation

Shift flexibility

Educación

High school diploma or GED

Descripción del empleo

Washington Regional is seeking a Communications Operator I to join its service desk team in Fayetteville, AR. This full-time role handles high-volume telephone operations and supports a 24/7 emergency call center environment.

Responsibilities include processing complex emergency tasks, documenting calls, and maintaining HIPAA-compliant privacy standards while delivering courteous, professional service to patients and staff.