Critical Care Transfer & EMS Dispatch Specialist

Oregon Health & Science University; Portland (OR); On-site; USD 52,000 - 65,000; Full time

Job summary

Oregon Health & Science University (OHSU) is seeking a dedicated transfer coordinator and emergency communications professional for the ECC. The role manages calls for the OHSU/DCH Emergency Communication Center, coordinating transfers, triage, and telemedicine connections with OHSU physicians for urgent care and pediatrics.

The position requires handling multiple critical communications events, dispatching the PANDA team when needed, and maintaining accurate incident records while supporting

Qualifications

• Requires EMS dispatching experience or 2 years in a similar hospital access role.
• Demonstrated ability to work in a high-stress, high-acuity setting.
• Excellent customer service, typing speed, and communication skills.

Responsibilities

• Coordinate complex transfers of acutely ill patients and initiate EPIC intake.
• Dispatch PANDA team and coordinate transport with EMS vendors.
• Answer and triage calls to ED and manage emergency page requests.
• Answer stat lines and provide rapid information to callers.
• Manage OHSU/trauma MRH radio channels and disseminate patient information.

Skills

Customer service

50 WPM

Multi-line phones

Radio communications

Medical terminology

Verbal communication

High call volume

Team oriented

Education

EMS dispatcher training

Some college

Tools

EPIC intake

Database skills

Job description

Oregon Health & Science University (OHSU) is seeking a dedicated transfer coordinator and emergency communications professional for the ECC. The role manages calls for the OHSU/DCH Emergency Communication Center, coordinating transfers, triage, and telemedicine connections with OHSU physicians for urgent care and pediatrics.

The position requires handling multiple critical communications events, dispatching the PANDA team when needed, and maintaining accurate incident records while supporting