Critical Care Dispatcher: Fast-Paced EMS Coordination

County Emergency Communications; Milan Center (IN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance

Retirement benefits

Paid leave

Employee assistance services

Continuing education

Job summary

County Emergency Communications in Milan, Indiana, is seeking Emergency Medical Dispatchers to handle urgent medical calls, gather essential details, and determine response priorities using approved protocols. The role may involve overnight shifts, weekends, and overtime in a continuous operations environment.

Applicants should have a high school diploma; EMT/paramedic credentials are not universally required.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• EMD certification may be required or sponsored training may be provided.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority through the medical dispatch system.
• Dispatch or coordinate ambulance resources when assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Communication

Multitasking

Calm under pressure

Education

High school diploma

EMD certification preferred

Job description

County Emergency Communications in Milan, Indiana, is seeking Emergency Medical Dispatchers to handle urgent medical calls, gather essential details, and determine response priorities using approved protocols. The role may involve overnight shifts, weekends, and overtime in a continuous operations environment.

Applicants should have a high school diploma; EMT/paramedic credentials are not universally required.