Dispatcher - Transport Medicine System Status Controller | LACP

Bon Secours Mercy Health; Lima (OH); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Comprehensive medical, dental and vision plans

Flexible spending accounts

Retirement savings contributions

Paid time off

Educational assistance

Job summary

A health care provider in Lima, Ohio is looking for a Dispatcher for its Transport Medicine System. This full-time role involves receiving transport requests and maintaining professional communication with medical teams and agencies. Candidates should have a high school diploma and some EMS experience, with critical thinking skills necessary for high-stress situations. Benefits include comprehensive health plans and paid time off.

Qualifications

• 1 year of experience in EMS, healthcare, public safety, or related field.
• 1 year of previous EMS or public safety dispatching experience preferred.
• BLS Basic Life Support certification required.

Responsibilities

• Receive all incoming inquiries and requests for patient transport.
• Maintain communication with administration and transport teams.
• Triages transport requests and enters information into the system.
• Maintain documentation associated with patient transport operations.
• Complete billing paperwork accurately.

Skills

Typing 25-30 words per minute

Analyzing data

Medical terminology

Transport scheduling

Business writing

Computer skills

Legal/regulatory interpretation

Public relations

Phone/email etiquette

Attention to detail

Critical thinking

Teamwork

Active listening

Safety focus

Emotional intelligence

Conflict management

Adaptability

Collaboration

Time management

Learner attitude

Education

High School Diploma or GED

Associates, Healthcare, Public Safety, or related field

Job description

Overview

Dispatcher - Transport Medicine System Status Controller | LACP at Bon Secours Mercy Health. This is a night shift (6p-6a) position. The team improves health care quality, safety and cost effectiveness through effective transport management.

Responsibilities

• Receive all incoming telephone inquiries and requests for patient transport in a timely, professional, and courteous manner.
• Maintain professional radio and phone communication with administration, transport teams, requesting agencies, hospital staff, physicians, and public safety personnel.
• Triages all transport requests and accurately enters required information into the Computer-Aided Dispatch System.
• Maintain records and documentation associated with patient transport and the operation of the Communications Center.
• Ensure billing paperwork is completed accurately.
• Maintain knowledge of communications equipment and operate/request service calls; report equipment failures.
• Activate transport teams and relay information on patient location and condition; initiate appropriate notification and determine patient destination.
• Know the Mercy Health Transport Medicine Emergency Response Plan and participate in quality management and drills.
• Demonstrate knowledge of policies, procedures, and protocols for Mercy Health Transport Medicine; understand state/local EMS regulations and regional protocols.
• Demonstrate critical thinking in triaging transports and making decisions in a high-stress environment.
• Maintain constant radio contact with transport teams and document contacts; stay at the dispatch station when any helicopter is airborne.

Licensing/Certification

• BLS Basic Life Support - American Heart Association (required)
• Emergency Medical Dispatching (EMD) - Various (preferred at time of hire; required within 6 months of hire)
• Ohio Paramedic - Ohio EMS (preferred)

Education

• High School Diploma or GED (required)
• Associates, Healthcare, Public Safety, or related field (preferred)

Work Experience

• 1 year of experience in EMS, healthcare, public safety, or related field (required)
• 1 year of previous EMS or public safety dispatching experience (preferred)

Training

• Incident Command System (ICS) 100 (required)
• ICS 200 (required)
• ICS 700 (required)

Language

None

Patient Population

• Demonstrates knowledge to assign clinical personnel and transport resources appropriate to patient age and needs.
• Knowledge of growth and development; ability to assess data and identify patient requirements across age groups: Neonates, Infants, Pediatrics, Adolescents, Adults, Geriatrics.

Working Conditions

• Periods of high stress and fluctuating workloads.
• Long-distance or air travel as needed (not to exceed 10% travel).
• General office environment with possible interruptions.
• Required to travel to off-site locations, occasionally in adverse weather conditions.

Skills

• Typing 25-30 words per minute
• Analyzing data, medical terminology, transport scheduling
• Business writing, computer skills, legal/regulatory interpretation
• Public relations, phone/email etiquette, attention to detail
• Critical thinking, teamwork, active listening, safety focus
• Emotional intelligence, conflict management, adaptability, collaboration
• Time management, learner attitude

Benefits

• Comprehensive medical, dental and vision plans; prescription drug coverage
• Flexible spending accounts; life insurance w/ AD&D
• Employer contributions to retirement savings; paid time off
• Educational assistance and more

Equal Opportunity

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status. Mercy Health – Youngstown, Ohio or Bon Secours – VA locations are Affirmative Action and Equal Opportunity Employers. Please email [e-mail] for copies of the affirmative action plan or reasonable accommodations requests.

Senioriry level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing
• Industries: Hospitals and Health Care