Critical Care Dispatcher: Coordinate Life-Saving EMS Responses

County Emergency Communications; Paris (TX); On-site; USD 38,000 - 64,000; Full time

Job summary

County Emergency Communications in Paris, TX is seeking Emergency Medical Dispatchers to support urgent medical calls. You will gather caller information, confirm location, and establish priorities using approved protocols to direct EMS resources efficiently.

Role requires a high school diploma or equivalent; CPR certification is common and EMT/paramedic credentials are not universal. Training is provided, and eligibility for overtime and shift work may apply as the job may operate continuously.

Qualifications

• High school diploma or equivalent required or commonly expected.
• CPR certification or other related certification may be required.
• Emergency Medical Dispatcher certification may be required depending on vacancy.
• EMT or paramedic credentials are not universal requirements; check the vacancy for specifics.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or recognized equivalent

Emergency Medical Dispatcher certification

CPR certification

Job description

County Emergency Communications in Paris, TX is seeking Emergency Medical Dispatchers to support urgent medical calls. You will gather caller information, confirm location, and establish priorities using approved protocols to direct EMS resources efficiently.

Role requires a high school diploma or equivalent; CPR certification is common and EMT/paramedic credentials are not universal. Training is provided, and eligibility for overtime and shift work may apply as the job may operate continuously.