Critical Care Airlift Communications Supervisor

University of Washington; Seattle (WA); On-site; USD 98,857,000 - 141,480,000; Full time

Job summary

Airlift Northwest is seeking a Medical Airlift Communications Supervisor to oversee the communications center staff and coordinate rotor-wing, fixed-wing and ground transport operations. You will assist in budgeting, scheduling, payroll and policy development to ensure timely, accurate patient registrations and transfers.

Provide ongoing regulatory compliance guidance, participate in QA/QI initiatives, and fill in during staffing shortages to maintain service excellence for critical care

Qualifications

• Bachelor’s degree in business, public relations, or related field with 3 years of management in health care.
• Experience in Communications Operations Center or Emergency Dispatch is preferred.
• Knowledge of HIPAA and third‑party payer requirements is expected.

Responsibilities

• Supervise medical airlift communications staff and coordinate transport operations.
• Assist in budgets, staffing, scheduling and payroll processes.
• Develop and enforce center policies consistent with UW Medicine and ALNW protocols.
• Monitor regulatory compliance and participate in QA/QI activities.
• Cover shifts during shortages and support performance evaluations.

Skills

Management experience

Supervision

Regulatory compliance

Billing/reimbursement knowledge

QA/QI knowledge

Education

Bachelor’s degree in business, public relations, or related field

Job description

Airlift Northwest is seeking a Medical Airlift Communications Supervisor to oversee the communications center staff and coordinate rotor-wing, fixed-wing and ground transport operations. You will assist in budgeting, scheduling, payroll and policy development to ensure timely, accurate patient registrations and transfers.

Provide ongoing regulatory compliance guidance, participate in QA/QI initiatives, and fill in during staffing shortages to maintain service excellence for critical care