Medical Airlift Communications Supervisor - Airlift Northwest

University of Washington; Seattle (WA); On-site; USD 98,857,000 - 141,480,000; Full time

Job summary

Airlift Northwest is seeking a Medical Airlift Communications Supervisor to oversee the communications center staff and coordinate rotor-wing, fixed-wing and ground transport operations. You will assist in budgeting, scheduling, payroll and policy development to ensure timely, accurate patient registrations and transfers.

Provide ongoing regulatory compliance guidance, participate in QA/QI initiatives, and fill in during staffing shortages to maintain service excellence for critical care

Qualifications

• Bachelor’s degree in business, public relations, or related field with 3 years of management in health care.
• Experience in Communications Operations Center or Emergency Dispatch is preferred.
• Knowledge of HIPAA and third‑party payer requirements is expected.

Responsibilities

• Supervise medical airlift communications staff and coordinate transport operations.
• Assist in budgets, staffing, scheduling and payroll processes.
• Develop and enforce center policies consistent with UW Medicine and ALNW protocols.
• Monitor regulatory compliance and participate in QA/QI activities.
• Cover shifts during shortages and support performance evaluations.

Skills

Management experience

Supervision

Regulatory compliance

Billing/reimbursement knowledge

QA/QI knowledge

Education

Bachelor’s degree in business, public relations, or related field

Job description

Job DescriptionINTERVIEWS TO BEGIN IN LATE SEPTEMBERAIRLIFT NORTHWEST - COMMUNICATIONS CENTER has an outstanding opportunity for a MEDICAL AIRLIFT COMMUNICATIONS SUPERVISORWORK SCHEDULE100% FTEVariable Shif tsDEPARTMENT DESCRIPTIONAirlift Northwest is the region’s premier critical care transport service providing rotor-wing, fixed-wing, and ground critical care transport operations across a complex multi-state system.POSITION HIGHLIGHTSSupervise staff of medical airlift communications specialists who coordinate air/ground transport for emergency medical care, and ensure triage of local and interstate medical flights, ground transport and medical team confirmationTrain new employees, assign and schedule work, act upon leave requests, conduct annual performance evaluations and recommend disciplinary actionPRIMARY JOB RESPONSIBILITIESAssist the Manager with budgets (staffing, equipment and training needs), scheduling (shift staffing and overtime) and payrollAssist in the development, implementation, and maintenance of policies and procedures related to the functions of the Communications Center and ensure consistency with ALNW protocols and goalsEnsure timeliness and accuracy of patient registrations, hospital admissions, and discharges and telephone interactionsInvestigate complaints and initiate corrective actionMonitor staff on comprehension of, and training needs regarding regulatory compliance for HIPAA, billing/reimbursement requirements for Medicare/Medicaid, other third-party payers, and regulatory agenciesSupport the Airlift Northwest quality improvement (QI) and process improvement activities by participating in committees as assigned, and developing department-specific programs as well as preparing QA/QI reportsRoutinely fill in, as required, during periods of staffing shortages (e.g., staff sick leave and vacation leave)REQUIREMENTSBachelor’s degree in business, public relations, or related field AND three years of experience in management or supervision in a health care settingORIn lieu of a degree, six years of experience in management or supervision in a health care settingMust have experience in Communications Operations Center, Air Traffic Control Center, or Emergency DispatchEquivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.ABOUT AIRLIFT NORTHWESTAirlift Northwest is dedicated to providing safe, efficient and compassionate air medical transport for critically ill and injured infants, children and adults, 24 hours a day, 7 days a week. The region’s first air medical transport service, Airlift Northwest has flown more than 100,000 patients since its founding in 1982. Its helicopters and fixed-wing aircraft are strategically located at eight bases throughout the Pacific Northwest and Southeast Alaska. On-board medical experts handle everything from advanced cardiac life support to neonatal resuscitation, all while flying patients to the best available care for their condition.ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHERUW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.Become part of our team. Join our mission to make life healthier for everyone in our community.Compensation, Benefits and Position DetailsPay Range Minimum:$34.52 hourlyPay Range Maximum:$49.37 hourlyOther Compensation:-Benefits:For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/Shift:Alternate Work Shift (United States of America)Temporary or Regular?This is a regular positionFTE (Full-Time Equivalent):100.00%Union/Bargaining Unit:SEIU Local 925 SupervisoryAbout the UWWorking at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world.UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.Our CommitmentThe University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81 .To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [e-mail] .Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law .