Crisis Worker

TAG MedStaffing; United States; On-site; USD 38,000 - 48,000; Full time

Job summary

TAG MedStaffing is seeking a Crisis Worker to provide emotional support and crisis intervention via text and online chat. You will practice active listening, assess safety, and help connect individuals with appropriate resources while keeping confidentiality.

The role is ideal for candidates with backgrounds in counseling, behavioral health, or social service case management who are passionate about assisting individuals in crisis.

Qualifications

• Bachelor's degree in a social services-related field.
• Background in counseling, behavioral health, or social service case management.
• Strong communication and active listening skills.
• Ability to remain calm and make sound decisions under pressure.
• High level of empathy and emotional resilience.
• Basic computer proficiency and typing skills.
• Understanding of confidentiality and privacy standards.

Responsibilities

• Respond to crisis contacts via phone, text, and chat using empathetic, non-judgmental communication.
• Assess safety, risk level, and emotional needs following established protocols.
• Provide referrals and connect individuals to appropriate community resources.
• Engage emergency services when required based on assessment and policy guidance.
• Maintain accurate and timely documentation of all interactions.
• Participate in required training, supervision, and ongoing education.
• Complete administrative tasks as assigned.

Skills

Active listening

Empathy

Crisis intervention

Strong communication

Privacy/confidentiality

Education

Bachelor's degree in social work or related field

Tools

Computer basics

Typing speed

Job description

Applicants in the following states are NOT eligible: CA, IL, MA, MI, NY, ND, OH, OR, WA, WY

Role Overview

The Crisis Worker provides emotional support and crisis intervention services to individuals and families via text and online chat. This role focuses on active listening, risk assessment, and connecting individuals to appropriate resources while maintaining strict confidentiality and professionalism.

This position is ideal for candidates with a background in counseling, behavioral health, or social service case management who are passionate about supporting individuals in crisis.

*This is for text & chat line only.*

Key Responsibilities

• Respond to crisis contacts via phone, text, and chat using empathetic, non-judgmental communication
• Assess safety, risk level, and emotional needs following established protocols
• Provide referrals and connect individuals to appropriate community resources
• Engage emergency services when required based on assessment and policy guidance
• Maintain accurate and timely documentation of all interactions
• Participate in required training, supervision, and ongoing education
• Complete administrative tasks as assigned

Required Qualifications

• Bachelors Degree in social services-related field
• Background in counseling, behavioral health, or social service case management
• Strong communication and active listening skills
• Ability to remain calm and make sound decisions under pressure
• High level of empathy and emotional resilience
• Basic computer proficiency and typing skills
• Understanding of confidentiality and privacy standards

Training & Schedule

• Training Schedule (4 weeks): Monday-Friday, 1:00pm - 5:30pm EST (Paid)
• Post-Training Schedule: 16 hours/ week, 3am-11:30a EST or 7pm-3:30a EST
• Schedules after training will most likely include weekend shifts, in some cases Sat & Sun

Employment Type:

Temp-to-Perm

• Laptop or desktop computer (tablets not permitted)
• Hard-wired internet connection with minimum 50 Mbps speed