Crisis Worker

Atlantic Group; United States; Remote; USD 29,000 - 30,000; Part time

Job summary

TAG MedStaffing is hiring Crisis Workers for our client to provide text and online chat-based emotional support remotely. This part-time role offers two shifts per week and a pay rate of $21/hour.

You will perform risk assessments, crisis intervention, resource referrals, and accurate documentation while adhering to safety and confidentiality protocols. 1+ year of relevant behavioral health or human services experience is preferred.

Qualifications

• High school diploma or equivalent; related fields preferred (psychology, counseling, social work, human services).
• 1+ year in behavioral health, social services, crisis intervention, or related field.
• Knowledge of crisis intervention, active listening, risk assessment, confidentiality, and community resources.
• Strong computer, typing, communication, and electronic documentation skills.
• Excellent written communication, empathy, judgment, adaptability, and professionalism.

Responsibilities

• Provide crisis support via text and online chat with empathetic, nonjudgmental communication.
• Assess safety and risk and follow crisis escalation protocols.
• Connect individuals with community and emergency resources based on needs.
• Apply intervention techniques and distress tolerance strategies under pressure.
• Document interactions, assessments, referrals, and outcomes accurately.
• Complete required crisis intervention training and maintain confidentiality.

Skills

Written communication

Empathy

Decision making

Adaptability

Calm under pressure

Active listening

Crisis support

Education

High school diploma

Psychology

Counseling

Social Work

Human Services

Tools

Computer skills

Typing

Electronic documentation

Job description

Job Overview – Crisis Worker

Compensation: $21/hour
Location: Remote
Schedule: Part Time, 2 shifts per week

TAG MedStaffing is hiring multiple Crisis Workers for our client, providing text and online chat‑based emotional support to individuals and families experiencing crisis situations. This remote role will use active listening, risk assessment, crisis intervention, resource referral, and accurate documentation to support individuals while following established safety and confidentiality protocols. The ideal candidate has 1+ year of counseling, behavioral health, social services, case management, crisis support, or related human services experience with strong written communication, empathy, and decision‑making skills.

Responsibilities as the Crisis Worker:

• Crisis Support: Respond to individuals experiencing crisis through text and online chat while establishing rapport and providing empathetic, nonjudgmental support.
• Risk Assessment: Identify warning signs, assess safety and risk, and follow established crisis intervention and escalation protocols.
• Resource Coordination: Connect individuals with appropriate community and emergency resources based on their circumstances and level of need.
• Crisis Intervention: Apply established intervention techniques, distress tolerance strategies, and safety procedures while responding effectively under pressure.
• Documentation: Accurately document crisis interactions, assessments, referrals, and outcomes in accordance with program requirements.
• Training & Compliance: Complete required crisis intervention training and ongoing education while maintaining confidentiality, privacy, and established service standards.

Qualifications for the Crisis Worker:

• Education: High school diploma or equivalent is required, with additional education in Psychology, Counseling, Social Work, Human Services, or a related field preferred.
• Experience: 1+ year of behavioral health, social services, crisis intervention, case management, counseling, or related human services experience is preferred.
• Industry Knowledge: Knowledge of crisis intervention, active listening, risk assessment, confidentiality, and community resources is required.
• Technical Skills: Strong computer, typing, communication, and electronic documentation skills are required.
• Skills & Attributes: Strong written communication, empathy, sound judgment, adaptability, reliability, professionalism, attention to detail, and ability to remain calm in high‑stress situations are required.