Crisis Support Helpline Specialist | Behavioral Health

First Choice Services; Charleston (WV); On-site; USD 2,066,000 - 2,617,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Short-term disability

Long-term disability

Life insurance

Paid time off

Job summary

First Choice Services in Charleston, WV seeks a kind, empathetic Helpline Specialist to support people in crisis through the PA Get Help Now program. You will answer calls, chats, and texts, complete referrals, and document interactions in our systems with care and accuracy.

Ideal candidates hold an Associate’s degree in human services, can pass background and drug screening, and commit to shift work, with strong written and verbal communication skills and reliable transportation.

Qualifications

• Associate’s degree in human services required.
• Background check and pre-employment drug screen required.
• Ability to work shift assigned.
• Reliable transportation.
• Excellent written and verbal communication skills.
• Strong desire to help others in crisis.

Responsibilities

• Answer incoming calls, chats or texts.
• Input reports into the appropriate systems.
• Document interactions in the systems.
• Conduct follow-up calls when appropriate.
• Complete referrals in an empathetic manner.

Skills

Communication skills

Empathy

Typing

Computer literacy

Reliability

Time management

Education

Associate’s degree in human services

Job description

First Choice Services in Charleston, WV seeks a kind, empathetic Helpline Specialist to support people in crisis through the PA Get Help Now program. You will answer calls, chats, and texts, complete referrals, and document interactions in our systems with care and accuracy.

Ideal candidates hold an Associate’s degree in human services, can pass background and drug screening, and commit to shift work, with strong written and verbal communication skills and reliable transportation.