PA-GHN Helpline Specialist

First Choice Services Inc; Charleston (WV); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Floating holiday

YMCA discount

Job summary

First Choice Services Inc in Charleston, WV is seeking compassionate Helpline Specialists to support those in emotional crisis seeking substance use and/or behavioral health resources in Pennsylvania through our PA Get Help Now program. You will answer calls, chats, and texts with empathy, and complete referrals.

The role emphasizes warmth, patience, and the ability to document interactions accurately in our systems.

Qualifications

• Associate’s degree in human services required.
• Ability to pass a background check and pre-employment drug screen (post-offer).
• Ability to work shift assigned.
• Reliable transportation.
• Excellent written and verbal communication skills.
• Continuous computer work, so candidates must have some computer and typing skills.

Responsibilities

• Answer incoming calls, chats or texts;Input call/chat/text reports into appropriate systems
• Documenting the visitor’s interactions into the appropriate systems
• Conducting follow-up calls when appropriate

Skills

Communication skills

Typing skills

Computer skills

Reliability

Education

Associate's degree in human services

Tools

CRM systems

Job description

Agency and MissionFirst Choice Services is a 501c3 non-profit organization. First Choice Services serves multiple states with an array of programs that promote wellbeing and facilitate access to behavioral health and social services. First Choice Services is proud to be a fair chance employer, offering opportunities to peers with a variety of lived experiences.What are we looking for in a candidate?We are looking for kind, empathetic, and driven candidates who want to help others, and be a part of a growing team of hard-working and awesome individuals. We are looking for candidates who have a strong desire to help those who are struggling and maintain warmth and patience in tough situations. We need you to have passion for helping others in the areas of suicide prevention, mental health, and addiction.What does a Helpline Specialist at First Choice Services do?Our Helpline Specialists assist those who are seeking out substance use and/or alcohol use treatment resources in the state of Pennsylvania, through our PA Get Help Now program. Helpline Specialists answer calls, chats, and texts from those throughout the state who have found themselves, or their loved ones, in an emotional crisis. Many are seeking substance use disorder and/or behavioral health treatment. Our helpline specialists can complete referrals in an efficient and empathetic manner, many with their own lived experience.What are some of the essential functions?Answer incoming calls, chats or texts;Input call/chat/text reports into appropriate systemsDocumenting the visitor’s interactions into the appropriate systemsConducting follow-up calls when appropriateWhat are the requirements for the positions?Associate’s degree in human services required.Ability to pass a background check and pre-employment drug screen (post-offer).Ability to work shift assigned.Reliable transportation.Excellent written and verbal communication skills.Continuous computer work, so candidates must have some computer and typing skills.Benefits!Second-chance employerLarge long-term recovery populationCompetitive wagesHealth, dental and vision insuranceShort- and long-term disability insuranceBasic and voluntary life insurancePaid time off packageFloating holidayHoliday pay401(k) with company match after 1 year of serviceRewarding work in a fun work environment with fantastic peopleMassage chairs, quiet rooms, and VR headsetsOutreach OpportunitiesDiscounted gym membership with the YMCAEmployee engagement eventsFCS is an equal employment opportunity employer! Come join our team!