PA-GHN Helpline Specialist

First Choice Services; Charleston (WV); On-site; USD 2,066,000 - 2,617,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Short-term disability

Long-term disability

Life insurance

Paid time off

Job summary

First Choice Services in Charleston, WV seeks a kind, empathetic Helpline Specialist to support people in crisis through the PA Get Help Now program. You will answer calls, chats, and texts, complete referrals, and document interactions in our systems with care and accuracy.

Ideal candidates hold an Associate’s degree in human services, can pass background and drug screening, and commit to shift work, with strong written and verbal communication skills and reliable transportation.

Qualifications

• Associate’s degree in human services required.
• Background check and pre-employment drug screen required.
• Ability to work shift assigned.
• Reliable transportation.
• Excellent written and verbal communication skills.
• Strong desire to help others in crisis.

Responsibilities

• Answer incoming calls, chats or texts.
• Input reports into the appropriate systems.
• Document interactions in the systems.
• Conduct follow-up calls when appropriate.
• Complete referrals in an empathetic manner.

Skills

Communication skills

Empathy

Typing

Computer literacy

Reliability

Time management

Education

Associate’s degree in human services

Job description

Job Details: Job Location: Charleston, WV 25311, Position Type: Full Time, Agency and Mission

First Choice Services is a 501c3 non-profit organization. First Choice Services serves multiple states with an array of programs that promote wellbeing and facilitate access to behavioral health and social services. First Choice Services is proud to be a fair chance employer, offering opportunities to peers with a variety of lived experiences.

What are we looking for in a candidate?

We are looking for kind, empathetic, and driven candidates who want to help others, and be a part of a growing team of hard-working and awesome individuals. We are looking for candidates who have a strong desire to help those who are struggling and maintain warmth and patience in tough situations. We need you to have passion for helping others in the areas of suicide prevention, mental health, and addiction.

What does a Helpline Specialist at First Choice Services do?

Our Helpline Specialists assist those who are seeking out substance use and/or alcohol use treatment resources in the state of Pennsylvania, through our PA Get Help Now program. Helpline Specialists answer calls, chats, and texts from those throughout the state who have found themselves, or their loved ones, in an emotional crisis. Many are seeking substance use disorder and/or behavioral health treatment. Our helpline specialists can complete referrals in an efficient and empathetic manner, many with their own lived experience.

What are some of the essential functions?

• Answer incoming calls, chats or texts;
• Input call/chat/text reports into appropriate systems
• Documenting the visitor’s interactions into the appropriate systems
• Conducting follow-up calls when appropriate

What are the requirements for the positions?

• Associate’s degree in human services required.
• Ability to pass a background check and pre-employment drug screen (post-offer).
• Ability to work shift assigned.
• Reliable transportation.
• Excellent written and verbal communication skills.
• Continuous computer work, so candidates must have some computer and typing skills.

Benefits!

• Second-chance employer
• Large long-term recovery population
• Competitive wages
• Health, dental and vision insurance
• Short- and long-term disability insurance
• Basic and voluntary life insurance
• Paid time off package
• Floating holiday
• Holiday pay
• 401(k) with company match after 1 year of service
• Rewarding work in a fun work environment with fantastic people
• Massage chairs, quiet rooms, and VR headsets
• Outreach Opportunities
• Discounted gym membership with the YMCA
• Employee engagement events

FCS is an equal employment opportunity employer! Come join our team!