988 Crisis Helpline Shift Supervisor

First Choice Services; Charleston (WV); On-site; USD 42,000 - 54,000; Full time

Job summary

First Choice Services is seeking a Shift Supervisor to oversee the 988 Lifeline staff in Charleston, WV. You will lead weekend, evening and overnight crisis counselors and ensure high-quality call/text/chat support while coordinating with program leadership.

The role requires strong leadership, excellent communication, and a commitment to privacy under HIPAA. Training, scheduling, and staff support duties may be included to maintain service excellence.

Qualifications

• Bachelor's or Associate’s degree preferred; High School Diploma or equivalent required.
• Proven leadership and interpersonal skills.
• Strong written and verbal communication abilities.
• Ability to multi-task and handle sensitive information with discretion.
• Experience in crisis or mental health support contexts is a plus.

Responsibilities

• Leads weekend, evening and overnight crisis counseling staff.
• Monitors 988 call, text and chat interactions and performs audits as needed.
• Provides shift debriefing and reporting.
• Coordinates with Program Directors and Coordinators for staff development.
• Manages scheduling, attendance, and performance issues as needed.
• Upholds HIPAA privacy and confidentiality standards.
• Fosters a positive, collaborative work environment.

Skills

Leadership

Interpersonal skills

Communication

Customer service

HIPAA privacy knowledge

Education

Bachelor's or Associate's degree

High School Diploma or equivalent

Tools

General computer skills

Job description

First Choice Services is seeking a Shift Supervisor to oversee the 988 Lifeline staff in Charleston, WV. You will lead weekend, evening and overnight crisis counselors and ensure high-quality call/text/chat support while coordinating with program leadership.

The role requires strong leadership, excellent communication, and a commitment to privacy under HIPAA. Training, scheduling, and staff support duties may be included to maintain service excellence.