Crisis & Shelter Advocate — Evening/Weekend Support

Wings Program Inc; Chicago (IL); On-site; USD 42,000 - 54,000; Part time

Job summary

Wings Program Inc in Chicago is seeking a House Advocate on a casual/as-needed basis to support crisis intervention, intake evaluations, and daily activity coordination for residents.

Candidates should have an associate degree or equivalent experience, be comfortable with sensitive issues, and demonstrate strong organizational and teamwork skills. Bilingual ability and safety training are preferred.

Qualifications

• Associate degree in social service or related field or equivalent experience.
• 40-hour domestic violence training and CPR/First Aid preferred.
• Food Safety and Sanitation Certification preferred.
• Bilingual skills (Spanish, Polish, or Russian) preferred.
• Familiarity with Microsoft Office Suite.
• Commitment to diversity, equity, and inclusion.
• Ability to work efficiently, independently and be highly organized with attention to detail and strong project management, interpersonal and problem-solving skills.
• Skilled in working with sensitive issues and maintaining professional boundaries with clients.
• Must demonstrate professionalism, flexibility, good judgment and teamwork.

Responsibilities

• Operate the Crisis Line by providing crisis intervention, counseling, education, safety planning, and referrals to callers.
• Conduct and approve intake and eligibility evaluations to determine guest’s needs and appropriateness for services.
• Interact with guests in the community areas of the house and role model daily living skills.
• Supervise and coordinate activities related to house policies and chores.
• Identify guest needs and communicate these needs to the responsible staff member to secure donations and services.
• Ensure building is safe and secure, reporting any concerns to appropriate personnel.
• Maintain timely, accurate records including up-to-date client files, statistics report, and census.
• Update daily roster and shift reports.
• Assist with meals and mealtime during the shift.
• Assist in processing and storing donations as requested.
• Attend and participate in supervision, weekly group meetings, and other meetings as required.
• Conduct, attend, and participate in appropriate training and education.
• Immediately report child abuse to Department of Children and Family Services as mandated by law and in accordance with agency procedures.
• Work evenings, weekends and holidays as needed.

Skills

Crisis intervention

Counseling

Education

Safety planning

Organization

Interpersonal skills

Problem solving

Teamwork

Time management

Professional boundaries

Education

Associate degree or equivalent experience

Tools

Microsoft Office Suite

Job description

Wings Program Inc in Chicago is seeking a House Advocate on a casual/as-needed basis to support crisis intervention, intake evaluations, and daily activity coordination for residents.

Candidates should have an associate degree or equivalent experience, be comfortable with sensitive issues, and demonstrate strong organizational and teamwork skills. Bilingual ability and safety training are preferred.