Crisis Intervention & Shelter Advocate

WINGS Program, Inc.; Rockford (IL); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

IL Paid Leave for All or Chicago Paid

EAP

Job summary

WINGS Program, Inc. seeks a dedicated professional to support the Safe House and Crisis Line. You will provide crisis intervention, counseling, safety planning, and referrals while conducting intake evaluations to determine guest needs for services.

Responsibilities include supervising house activities, maintaining records, assisting with meals, processing donations, and adhering to safety procedures. Evening, weekend, and holiday shifts are required.

Qualifications

• Associates degree or equivalent experience required.
• 40-hour domestic violence training and CPR/First Aid preferred.
• ICDVP credential preferred.
• Food Safety and Sanitation Certification preferred.
• Bilingual skills (Spanish, Polish, or Russian) preferred.
• Familiarity with Microsoft Office Suite.
• Commitment to diversity, equity, and inclusion.
• Ability to work independently, be highly organized and manage multiple tasks.
• Professional boundaries with clients and strong problem-solving skills.
• Ability to handle physical requirements, including lifting up to 35 pounds.

Responsibilities

• Operate the Crisis Line by providing crisis intervention, counseling, education, safety planning, and referrals to callers.
• Conduct and approve intake and eligibility evaluations to determine guest’s needs and appropriateness for services at the Safe House.
• Interact with guests in the community areas of the house and role model social skills, conflict resolution, parenting and other daily living skills.
• Supervise and coordinate activities related to house policies and chores.
• Identify guest needs and communicate these needs to staff to secure donations and services.
• Ensure building is safe and secure, reporting concerns to appropriate personnel.
• Maintain timely, accurate records including up-to-date client files, statistics reports, and census.
• Update daily roster and shift reports.
• Assist with meals and mealtime during the shift.
• Assist in processing and storing donations as requested.
• Attend supervision, weekly group meetings, and other required meetings.
• Conduct and participate in training and education.
• Immediately report child abuse to DCFS as mandated by law and agency procedures.
• Work evenings, weekends and holidays as needed.

Skills

Bilingual

Interpersonal skills

Microsoft Office proficiency

DEI commitment

Education

Associates degree in social services or related field

40-hour domestic violence training

CPR/First Aid certification

ICDVP credential

Food Safety Certification

Tools

Microsoft Office Suite

Job description

WINGS Program, Inc. seeks a dedicated professional to support the Safe House and Crisis Line. You will provide crisis intervention, counseling, safety planning, and referrals while conducting intake evaluations to determine guest needs for services.

Responsibilities include supervising house activities, maintaining records, assisting with meals, processing donations, and adhering to safety procedures. Evening, weekend, and holiday shifts are required.