Overnight Safe House Advocate — Crisis Line Support

Wings-Progra; Rolling Meadows (IL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

403b Retirement Plan

403b Employer Match

Dental Insurance

Medical Insurance

Health Savings Account

Paid Time Off

Vision Insurance

EAP

Job summary

WINGS Program, Inc. in Palatine, IL seeks a full-time Awake Overnight House Advocate to maintain a safe house and support clients during night hours. You conduct intake, monitor guest safety, provide crisis intervention, and coordinate with staff on donations and services.

The role emphasizes empathy, detailed record-keeping, and crisis line support. You will work evenings, weekends, and holidays to ensure 24-hour coverage and safety for residents, with a strong focus on independence and

Qualifications

• Associate degree in social services or closely related field.
• 40 Hour Domestic Violence Training (WINGS can provide if needed).
• CPR and First Aid certification (WINGS can provide if needed).
• Food handler certification or willingness to get it.
• Basic computer skills and ability to accurately enter data.
• Possess the ability to work efficiently and independently with strong organization and problem-solving skills.
• Ability to stay awake during the night shift and work weekends/holidays.

Responsibilities

• Operate the Crisis Line by providing crisis intervention, counseling, education, safety planning, and referrals to callers.
• Conduct intake and eligibility evaluations to determine guest needs and appropriateness for services at the Safe House.
• Interact with guests, model social skills, conflict resolution, parenting, and daily living skills.
• Supervise and coordinate house policies and chores.
• Identify guest needs and coordinate with staff to secure donations and services.
• Perform hourly rounds to ensure safety and report concerns.

Skills

Attention to detail

Strong organization

Interpersonal skills

Problem-solving

Teamwork

Night shift endurance

Data entry accuracy

Education

Associate degree in social services

40 Hour Domestic Violence Training

CPR and First Aid certification

Food handler certification

Job description

WINGS Program, Inc. in Palatine, IL seeks a full-time Awake Overnight House Advocate to maintain a safe house and support clients during night hours. You conduct intake, monitor guest safety, provide crisis intervention, and coordinate with staff on donations and services.

The role emphasizes empathy, detailed record-keeping, and crisis line support. You will work evenings, weekends, and holidays to ensure 24-hour coverage and safety for residents, with a strong focus on independence and