Crisis Services Program Coordinator

Personnel Resources, Inc.; Dothan (AL); On-site; USD 50,000 - 61,000; Full time

Job summary

Personnel Resources, Inc. seeks a compassionate Program Coordinator to oversee the daily operations of a confidential residential crisis program.

You will supervise staff, coordinate client services, ensure program compliance, and maintain a safe, supportive environment for residents. The role requires a Bachelor's degree in a related field and experience in human services, trauma-informed care, and strong case management.

Qualifications

• Bachelor's degree in social services or related field required
• Experience in human services, crisis intervention, residential programs, or victim advocacy preferred
• Knowledge of trauma-informed care and crisis response preferred
• Excellent documentation and case management skills
• Ability to maintain confidentiality and exercise sound professional judgment
• Valid driver's license, reliable transportation, and proof of automobile insurance

Responsibilities

• Supervise the daily operations of a confidential residential program
• Provide case management, assessments, crisis intervention, and supportive counseling to residents
• Coordinate referrals and connect clients with community resources and supportive services
• Maintain accurate and timely client records in accordance with agency and funding requirements
• Facilitate educational and life skills groups for residents
• Respond appropriately to crisis situations while maintaining a safe environment
• Supervise shelter staff, volunteers, and student interns
• Assist with staff training, scheduling, and performance support
• Collaborate with leadership to develop, improve, and implement program services
• Monitor program compliance, collect data, and prepare required reports
• Participate in on-call and holiday rotation as required
• Perform other duties as assigned

Skills

Leadership

Communication

Organizational skills

Trauma-informed care

Case management

Confidentiality

Driver's license

Education

Bachelor's degree in Social Work, Psychology, Sociology, Criminal Justice, Human Services, or a related field

Job description

Personnel Resources, Inc. seeks a compassionate Program Coordinator to oversee the daily operations of a confidential residential crisis program.

You will supervise staff, coordinate client services, ensure program compliance, and maintain a safe, supportive environment for residents. The role requires a Bachelor's degree in a related field and experience in human services, trauma-informed care, and strong case management.