Crisis Services Clerk & Office Admin

State of Florida; Tallahassee (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

No state income tax for Florida

State employee benefits including 30+h

40 hours per week

Job summary

The State of Florida, Department of Children and Families, seeks a Senior Clerk – OPS to support the Hope Florida Program. The role involves assisting customers in crisis, guiding them to resources, and maintaining professional service standards.

Strong writing and MS Office skills are preferred, with 1 year of clerical or customer service experience. This is a full-time OPS position with standard business hours and a focus on accurate documentation and data handling.

Qualifications

• High school diploma or equivalent required.
• Be prepared to provide degree/diploma copies or transcripts in English; foreign degrees must be evaluated.
• At least 1 year of clerical or public-facing customer service experience.

Responsibilities

• Assist customers in crisis by accessing services and resources.
• Communicate clearly and listen effectively to customers.
• Convey information accurately and professionally to staff and customers.
• Perform other duties as requested.

Skills

Microsoft Office

Strong writing skills

Effective communication

Education

High school diploma or equivalent

Job description

The State of Florida, Department of Children and Families, seeks a Senior Clerk – OPS to support the Hope Florida Program. The role involves assisting customers in crisis, guiding them to resources, and maintaining professional service standards.

Strong writing and MS Office skills are preferred, with 1 year of clerical or customer service experience. This is a full-time OPS position with standard business hours and a focus on accurate documentation and data handling.