SENIOR CLERK OPS - 60933486

State of Florida; Tallahassee (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

No state income tax for Florida

State employee benefits including 30+h

40 hours per week

Job summary

The State of Florida, Department of Children and Families, seeks a Senior Clerk – OPS to support the Hope Florida Program. The role involves assisting customers in crisis, guiding them to resources, and maintaining professional service standards.

Strong writing and MS Office skills are preferred, with 1 year of clerical or customer service experience. This is a full-time OPS position with standard business hours and a focus on accurate documentation and data handling.

Qualifications

• High school diploma or equivalent required.
• Be prepared to provide degree/diploma copies or transcripts in English; foreign degrees must be evaluated.
• At least 1 year of clerical or public-facing customer service experience.

Responsibilities

• Assist customers in crisis by accessing services and resources.
• Communicate clearly and listen effectively to customers.
• Convey information accurately and professionally to staff and customers.
• Perform other duties as requested.

Skills

Microsoft Office

Strong writing skills

Effective communication

Education

High school diploma or equivalent

Job description

Senior Clerk – Other Personnel Services (OPS)

Office of Community Services

Department of Children and Families

This posting will be used to fill 1 OPS positions.

Current employees will be compensated in accordance with the DCF salary policy.

This is a full-time position working 40 hours per week.

Business hours are 8:00 am - 5:00 pm EST, Monday - Friday.

Required Minimum Qualifications:

• A high school diploma or its equivalent.
• Note: Be prepared to provide a copy of your degree/diploma or request official transcripts from your school. All documents must be in English, clear, and legible, showing all signatures and pertinent details. Foreign degrees must be validated by a third party to meet the US equivalency requirements. All costs are the responsibility of the applicant.
• At least one (1) year of clerical work in a professional setting or contact/ customer service experience serving members of the public.

Preference will be given to candidates who meet the following criteria:

• Excellent writing and verbal skills
• Experience with Microsoft Office tools.

JOB DESCRIPTION

This position reports directly to the Hope Florida Program office. This position will function as a Clerk. This is a professional position which is responsible for helping customers that are in crisis by accessing a wide variety of services and resources that can assist staff, as well as the customers.

Specific Duties and Responsibilities of this position include, but are not limited to:

• Demonstrating professionalism competency, working well with others.
• Communicating clearly, and effectively listening to customers.
• Talking to others to effectively convey information.
• Assist with other duties as requested.

Knowledge, Skills, and Abilities:

• Knowledge of administrative principles and practices.
• Knowledge of office procedures and practices.
• Knowledge of correct grammar and report style editing.
• Ability to determine work priorities, assign work, and ensure proper completion of work assignments.
• Ability to communicate effectively.
• Ability to manage confidential information.
• Ability to establish and maintain effective working relationships with others.
• Ability to collect, evaluate, and analyze data to develop alternative recommendations, solve problems, document workflow and other activities relating to the improvement of management practices.
• Ability to organize data into logical format for presentation in reports, documents, and other written materials.
• Ability to conduct fact-finding research.
• Ability to solve problems and make decisions.
• Motivated self-starter with the ability to work collaboratively and independently.

Your People First Candidate Profile (application) must be completed in its entirety.

• Include supervisor names and phone numbers for all periods of employment.
• Account for and explain any gaps in employment so that the hiring process is not delayed.
• Experience, education, training, knowledge, skills and/or abilities as well as responsestopre-qualifying questions must be verifiable to meet the minimum qualifications.
• It is unacceptable to use the statement “See Resume”in place of entering work history.

The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures.

Mission:

The mission of the Department of Children and Families is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.

Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for Other Personal Services (OPS) employees features a highly competitive set of employee benefits including:

• No state income tax for residents of Florida.
• State Group Insurance coverage options (for OPS employees who are reasonably expected to work 30 hours or more per week on average), including health, life, dental, vision, and other supplemental insurance options.
• Savings & Spending Accounts.
• 401 (a) FICA Alternative Plan administered through VALIC
• US CITIZEN REQUIREMENTOnly US citizens and lawfully authorized alien workers will be hired.
• SELECTIVE SERVICE SYSTEM REGISTRATIONAll selected male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS).Verification of Selective Service registration will be conducted prior to hire. For more information, please visit the SSS website:http://www.sss.gov .
• RETIREE NOTICEIf you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you required to repay all benefits received depending upon the date of your retirement.
• BACKGROUND SCREENINGIt is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and, if applicable, also be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.

If you experience problems applying online, please call the People First Service Center at [phone].

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Location:

TALLAHASSEE, FL, US, 32303 TALLAHASSEE, FL, US, 32301 TALLAHASSEE, FL, US, 32311 TALLAHASSEE, FL, US, 32304 TALLAHASSEE, FL, US, 32308 TALLAHASSEE, FL, US, 32305 TALLAHASSEE, FL, US, 32312 TALLAHASSEE, FL, US, 32307 TALLAHASSEE, FL, US, 32302 TALLAHASSEE, FL, US, 32317 TALLAHASSEE, FL, US, 32316

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.