Crisis Services Case Manager

The Salvation Army North & Central Illinois Division; Elkhart (IN); On-site; USD 20,000 - 28,000; Full time

Job summary

The Salvation Army North & Central Illinois Division is seeking a Case Worker to support emergency services for low-income applicants, helping meet their basic needs during crisis and ensuring the Mission is carried out.

You will assess needs, coordinate food, utilities, housing, and services, maintain case records, and collaborate with community agencies, while upholding standards and participating in Pathway of Hope when selected.

Qualifications

• Bachelor's degree or equivalent combination of education and experience in social work, psychology, sociology, or related field.
• Background check required and all results reviewed.
• One or more years of applicant interview experience desired.

Responsibilities

• Meets with applicants; assesses needs for food, utilities, housing, shelter, emotional support, spiritual care; determines eligibility and develops plans.
• Oversees the food pantry operation including distribution and packing materials for clients.
• Provides information on resources and educates applicants using a financial toolkit; coaches on reducing energy consumption.
• Maintains relationships with community agencies; ensures releases of information are on file.
• Participates in regional education forums to enhance knowledge and skills.
• Uses electronic database to enter and maintain accurate case records per protocols.
• Manages client service transactions, monitors funds, and requests funding as appropriate.
• Performs Pathway of Hope case management with families selected for the program.
• Performs other job duties as assigned.

Skills

English language proficiency

Spanish language ability (preferred)

Education

Bachelor's degree in social work, psychology, sociology, or related field

Tools

Microsoft Office

Electronic reporting systems

Job description

The Salvation Army North & Central Illinois Division is seeking a Case Worker to support emergency services for low-income applicants, helping meet their basic needs during crisis and ensuring the Mission is carried out.

You will assess needs, coordinate food, utilities, housing, and services, maintain case records, and collaborate with community agencies, while upholding standards and participating in Pathway of Hope when selected.