Crisis & Services Advocate — 24/7 Shelter & Hotline

The Salvation Army USA Eastern Territory; Jamestown (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid time off

Pension plan

Health coverage

Life insurance

Long-term disability

Supplemental insurance

Flexible Spending Account

Federal Student Loan Forgiveness

403B

Christmas bonus

Job summary

The Salvation Army USA Eastern Territory is seeking a Crisis & Services Advocate to join our Jamestown team. This full-time role supports the Shelter Manager and Anew Center Program Director in delivering programs and services across Chautauqua County, including Agnes Home and related DV/rape crisis services.

Responsibilities include client intake, shelter care, safety enforcement, hotline support, crisis intervention, reporting, and staff collaboration.

Qualifications

• Must satisfactorily complete the sexual assault training to be certified as rape crisis counselor.
• Must have a valid driver’s license meeting insurance requirements.
• Must have computer skills to complete statistics, maintain case files, and email.
• Must be able to climb stairs and carry supplies within the building.

Responsibilities

• Read and follow The Salvation Army Employee Handbook and program policies.
• Approve initial client admission into shelter per policy and collect intake data.
• Provide care to shelter residents to meet safety and basic needs.
• Enforce shelter rules and maintain cleanliness of facilities.
• Assist in food preparation and housekeeping duties as needed.
• Answer 24-hour hotline and domestic violence/rape crisis lines.
• Assess needs, provide information/referrals, and offer crisis intervention.
• Conduct shelter walkthroughs during shifts and handle required reporting.
• Deliver rape crisis and domestic violence emergency advocacy as directed.
• Attend trainings at least 10 hours annually and transport clients when required.

Skills

Sexual assault training

Driver's license

Computer skills

Typing skills

Stair climbing

Job description

The Salvation Army USA Eastern Territory is seeking a Crisis & Services Advocate to join our Jamestown team. This full-time role supports the Shelter Manager and Anew Center Program Director in delivering programs and services across Chautauqua County, including Agnes Home and related DV/rape crisis services.

Responsibilities include client intake, shelter care, safety enforcement, hotline support, crisis intervention, reporting, and staff collaboration.