Crisis Response Supervisor - Mental Health Team Lead

City of Seattle; Seattle (WA); On-site; USD 79,000 - 92,000; Full time

Benefits offered by this job

Comprehensive benefits package

Panel interview process

Job summary

City of Seattle CARE is hiring Community Crisis Responder Supervisors to lead CCR I & II responders under the CCR Unit. Supervisors will report to the Community Crisis Responder Manager and help guide crisis intervention and service delivery in Seattle.

Positions require a master’s degree in social work or psychology, WA licensure, and supervisory experience. Work involves night/weekend shifts in a busy 24/7 call center with comprehensive benefits and city-wide public safety collaboration.

Qualifications

• Requires a master’s degree in social work, psychology, or related field.
• Two years’ experience with individuals with mental/behavioral health concerns.
• At least one year of lead/supervisory experience (or equivalent).
• Current Washington State driver’s license.
• Licensing from WA Dept of Health such as LICSW or equivalent.

Responsibilities

• Supervise daily activities of CCR I & II responders and coordinate with CCR Manager.
• Triage service requests and assign cases to CCR teams; ensure safety.
• Provide guidance and support for mental, behavioral, social, or emotional crises; plan follow-ups.
• Maintain community resource list and track outcomes to evaluate effectiveness.
• Monitor operations for protocol adherence and report to CCR Manager.
• Update policies and ensure staff coaching and action on performance issues.
• Communicate with stakeholders and represent CCR teams in meetings.
• Oversee documentation of client interactions and service plans; ensure compliance.
• Dispatch CCR teams to scenes and align with public safety goals.

Skills

Communication skills

Case management

Crisis intervention

Cultural competence

Education

Master’s degree (MSW or psychology)

Job description

City of Seattle CARE is hiring Community Crisis Responder Supervisors to lead CCR I & II responders under the CCR Unit. Supervisors will report to the Community Crisis Responder Manager and help guide crisis intervention and service delivery in Seattle.

Positions require a master’s degree in social work or psychology, WA licensure, and supervisory experience. Work involves night/weekend shifts in a busy 24/7 call center with comprehensive benefits and city-wide public safety collaboration.