Community Crisis Responder Supervisor

City of Seattle; Seattle (WA); On-site; USD 79,000 - 92,000; Full time

Benefits offered by this job

Comprehensive benefits package

Panel interview process

Job summary

City of Seattle CARE is hiring Community Crisis Responder Supervisors to lead CCR I & II responders under the CCR Unit. Supervisors will report to the Community Crisis Responder Manager and help guide crisis intervention and service delivery in Seattle.

Positions require a master’s degree in social work or psychology, WA licensure, and supervisory experience. Work involves night/weekend shifts in a busy 24/7 call center with comprehensive benefits and city-wide public safety collaboration.

Qualifications

• Requires a master’s degree in social work, psychology, or related field.
• Two years’ experience with individuals with mental/behavioral health concerns.
• At least one year of lead/supervisory experience (or equivalent).
• Current Washington State driver’s license.
• Licensing from WA Dept of Health such as LICSW or equivalent.

Responsibilities

• Supervise daily activities of CCR I & II responders and coordinate with CCR Manager.
• Triage service requests and assign cases to CCR teams; ensure safety.
• Provide guidance and support for mental, behavioral, social, or emotional crises; plan follow-ups.
• Maintain community resource list and track outcomes to evaluate effectiveness.
• Monitor operations for protocol adherence and report to CCR Manager.
• Update policies and ensure staff coaching and action on performance issues.
• Communicate with stakeholders and represent CCR teams in meetings.
• Oversee documentation of client interactions and service plans; ensure compliance.
• Dispatch CCR teams to scenes and align with public safety goals.

Skills

Communication skills

Case management

Crisis intervention

Cultural competence

Education

Master’s degree (MSW or psychology)

Job description

Community Assisted Response & Engagement (CARE) is hiring Community Crisis Responder Supervisors as part of the expansion of the Community Crisis Response (CCR) Unit. These positions will be responsible for being the first-line supervisors for a team of CCR I & II responders and will report to the Community Crisis Responder Manager.

CARE manages Seattle’s 9-1-1 emergency and non-emergency response, working with other Public Safety Departments, including Seattle Police and Seattle Fire, to ensure a safe and healthy community. CARE expands the city’s ability to enhance public safety through Dual Dispatch, which provides additional mental health professionals to respond to people experiencing non-violent mental health crises or quality of life concerns.

Seattle 9-1-1 processes more than 900,000 telephone calls for service annually, the majority of which result in the dispatch of police, fire, rescue, and Community Crisis Responders.

The CCR Units operate on shifts to ensure citywide coverage seven days a week. Community Crisis Responders will be scheduled for 40 hours a week with the potential for overtime.

• Supervise and guide daily activities of Community Crisis Responders to ensure effective crisis intervention. Mentor staff, address performance issues, and ensure compliance with policies. Conduct evaluations and implement corrective actions in coordination with the CCR Manager. Oversee scheduling and staffing to ensure adequate coverage and efficient use of resources. Enter schedules and timesheets into the system accurately and timely, ensuring all data is up-to-date and compliant with organizational standards, in concert with the CCR Manager.
• Triage service requests and assign cases to CCR teams in concert with CARE 9-1-1 dispatch based on priority and staff expertise. Reassign units as needed and act as the main contact for field staff to provide guidance and ensure safety.
• Provide guidance and support to CCR teams handling mental, behavioral, social, or emotional crises. Recommend care plans, resource placement, and follow-up strategies, and handle complex cases requiring escalation.
• Manage and maintain a list of community resources for mental health, behavioral health, homelessness, and other crises. Guide CCRs on appropriate referrals and continuously evaluate resource effectiveness by tracking client outcomes.
• Monitor daily operations to ensure adherence to protocols, safety standards, and policies. Report on case outcomes, staff performance, and operations to the CCR Manager. Maintain supply inventory in coordination with the finance team.
• Recommend and enforce updates to policies and protocols to improve crisis response. Ensure staff compliance, provide coaching, and inform the CCR Manager of needed actions for performance issues.
• Maintain communication with stakeholders, including service providers, community organizations, and city departments. Represent the CCR team in meetings and ensure clear communication from dispatchers to CCR units.
• Oversee documentation of client interactions, assessments, and service plans to ensure compliance with standards. Review reports and provide regular updates on team activities, resources, and outcomes to department leadership.
• Dispatch CCR teams to crisis scenes and maintain communication with dispatchers and first responders. Align deployment strategies with broader public safety goals in collaboration with leadership.
• Perform additional duties as assigned, including special projects, community meetings, departmental initiatives, and Clinical supervision for licensure hours as applicable.

Please note this job advertisement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice

• Requires a master’s degree in social work, Psychology, or related field; two years’ experience working with individuals with mental, behavioral, and / or emotional health concerns; and at least one year of lead and / or supervisory experience (or a combination of education and/or training and/or experience which provides an equivalent background required to perform the work of the class).
• Current Washington State driver's license.
• Licensing from the Washington State Department of Health such as Licensed Independent Clinical Social Worker or equivalency.

• Selected candidates are required to pass a background check.

The Ideal Candidate Will Possess:

• Working experience with DSHS workers, chemical dependency treatment providers, mental health providers, healthcare providers, shelter providers, landlords, detox centers, medical clinics and other community programs which may support vulnerable participants.
• Effective communication skills including written, active listening, and non-verbal communication.
• Effective skills in case investigation and management, evaluation of facts/circumstances and clients and crisis management.
• High cultural and emotional intelligence. Strong commitment to dignity and respect for all persons.

Work Environment and Physical Demands:

• Work is partly performed in a busy 24/7 call center environment.
• Required to stand, walk, or bend for extended periods of time.
• Required to work nights, evenings, weekends, and/or holidays.
• Required to work rotating shifts.
• Required to be exposed to adverse weather conditions.
• Exposed to toxic / hazardous / biohazard substances.
• Required to operate automotive vehicles.
• Required to lift up to 50 pounds.
• Work involves sensitive contact with people who are in crisis and / or may be utilizing substances.

Compensation and Benefits:

This position is a non-represented position and is part of the City of Seattle Step Progression pay program. The full salary range (Step 1-5) for this position is $57.31, $59.61, $61.96, $64.25, $66.75 per hour.

The City of Seattle offers a comprehensive benefits package including vacation, holiday, and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents. More information about employee benefits is available on the City's website at: https://www.seattle.gov/human-resources/benefits

Candidates selected to advance in the hiring process will receive an invitation for a panel interview.

Background Check Requirements: Applicants are subject to a criminal history investigation of conviction and arrest records in compliance with Seattle's Fair Chance Employment Ordinance, SMC 14.17. Applicants will be provided an opportunity to explain or correct background information. Employment is contingent upon the verification of credentials and successful outcome of the background investigation.

Race and Social Justice Initiative: The City of Seattle recognizes every City employee must play a role in ending institutional and structural racism. Our culture is the result of our behavior, our personal commitments, and the ways that we courageously share our perspectives and encourage others to do the same. To cultivate an antiracist culture, we seek employees who will engage in the Race and Social Justice Initiative by working to dismantle racist policies and procedures, unlearn the way things have always been done, and provide equitable processes and services.

Who may apply:

This position is open to all candidates that meet the minimum qualifications. The City of Seattle values diverse perspectives and life experiences. Applicants will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, medical condition, or pregnancy. The CARE encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans, and those with diverse life experiences.