Frontline Crisis Responder for Community Safety

City of Seattle; Seattle (WA); On-site; USD 59,000 - 69,000; Full time

Benefits offered by this job

Represented position

Step progression pay program

Comprehensive benefits

Job summary

City of Seattle is hiring Community Crisis Responders I to join the Community Crisis Response (CCR) Unit. Responders will be first-line crisis personnel, coordinating with supervisors and CCR teammates to deliver rapid assessment and care navigation during mental health crises, substance use concerns, and safety risks.

The ideal candidate has a bachelor’s degree in social work or related field, at least 1 year of relevant experience, a Washington driver’s license, and must pass a background

Qualifications

• Bachelor's degree in social work, psychology, or related field.
• Minimum of 1 year experience working with individuals with mental health, substance use, or behavioral health concerns.
• Current Washington State driver’s license.
• Selected candidates must pass a background, prints, and reference check.

Responsibilities

• Provide rapid response and crisis intervention to individuals in crisis within Seattle 9-1-1 context.
• Assess urgent needs related to substance use, mental illness, environmental threats, and personal safety to determine care or referrals.
• Coordinate with governmental and nonprofit supports and housing options, including shelter and services.
• Promote alternatives to jail and hospitalization to stabilize outcomes for community members in crisis.
• Act as a liaison to coordinate services between community members in crisis and appropriate agencies; provide up to 30 days of care navigation.
• Prepare written status reports or case management notes, documenting interviews, observations, and recommendations in HIPAA-compliant systems.
• Participate in departmental meetings and share crisis intervention insights and trends.
• Collaborate with CCR team, supervisor, and leadership to determine client eligibility for programs and services.
• Develop and promote collaborative relationships with service providers and Seattle first responders.
• Manage internal projects or caseload initiatives as assigned and maintain communications with City departments.

Skills

Effective communication

Case investigation

Emotional intelligence

Respect for all persons

Education

Bachelor's degree in social work, psychology, or related field

Job description

City of Seattle is hiring Community Crisis Responders I to join the Community Crisis Response (CCR) Unit. Responders will be first-line crisis personnel, coordinating with supervisors and CCR teammates to deliver rapid assessment and care navigation during mental health crises, substance use concerns, and safety risks.

The ideal candidate has a bachelor’s degree in social work or related field, at least 1 year of relevant experience, a Washington driver’s license, and must pass a background